Nix Jackson
Renton
Summary
Offering solid foundation in patient care principles and eagerness to learn and grow within healthcare team. Brings ability to quickly grasp patient safety standards and perform essential tasks such as assisting with daily living activities and monitoring vital signs. Ready to use and develop patient care and communication skills in Certified Nursing Assistant role.
Overview
9
9
years of professional experience
Work History
Cloud Support Engineer
ASM Research
03.2020 - Current
- Conducted training sessions for junior team members and new hires, fostering a culture of continuous learning and skills development.
- Boosted customer satisfaction by delivering prompt technical support and resolving complex issues.
- Participated in after-hours on-call support rotations, ensuring round-the-clock availability for critical incidents resolution.
- Developed comprehensive documentation for clients, facilitating smooth transitions in handling their cloud environments.
IT Technical Supervisor
US Navy
09.2018 - 03.2020
- Reduced downtime for critical systems through proactive monitoring and efficient troubleshooting.
- Enhanced system performance by implementing effective IT infrastructure upgrades and maintenance.
- Assisted in the design of custom software solutions tailored specifically to meet unique business objectives.
- Coordinated the deployment of new software applications while minimizing disruptions to daily operations.
IT Support Specialist
US Navy
05.2016 - 09.2018
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
Education
Certified Nursing Assistant - Nursing
Renton Technical College
Renton, WA02-2025
Bachelor of Science - Political Science
University of Maryland Global Campus
Hyattsville, MD05-2022
Skills
- Collecting vital signs
- Compassionate
- Basic life support
- Vital signs monitoring
- Patient-focused care
- Documenting behaviors
- Feeding assistance
- Adaptable
- Safety precautions
- Bedside manner
- Reliable team player
- Direct patient care
Timeline
Cloud Support Engineer
ASM Research
03.2020 - Current
IT Technical Supervisor
US Navy
09.2018 - 03.2020
IT Support Specialist
US Navy
05.2016 - 09.2018
Certified Nursing Assistant - Nursing
Renton Technical College
Bachelor of Science - Political Science
University of Maryland Global Campus
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