Rachelle Clark
Trainer
Buffalo,NY
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
Work History
Trainer
ASM Research
Remote, NY
03.2022 - Current
- Quickly adapted to a brand new government contract environment for FRTIB while absorbing information to train, on previously unfamiliar systems.
- Delivered training and role support to hundreds of new hires for 10 day course to tier 1, tier 2, QA and supervisor/leads to go-live.
- Introduced new concepts to new hires with successful results upon final assessment prior to them beginning their job roles.
- Successfully trained thousands of surge support agents over the course of 3 months, along with refresher training containing new material the project gathered from go-live to current.
- Navigated training with multiple other agencies and working along side partners from Accenture Federal, Converge and others.
Supervisor
ASM Research
Remote, NY
01.2021 - 02.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Conducted 5 QA evaluations per team member/ month to ensure proper Fraud ID evaluations on Maryland Unemployment project.
- Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
- Maintained compliance with company policies, objectives and communication goals.
- Consistently received weekly recognition for team performance.
Universal Banker
Citizens Bank, NA
Buffalo, NY
07.2016 - 08.2019
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Understood and applied selling techniques to open, develop and close sales and created product interest by actively cross-selling products and services to pursue customers.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service.
Sales Specialist
Victoria Secret
Buffalo, NY
06.2012 - 11.2018
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Drove team revenue totals by bringing in top sales numbers, sold over $1,000,000 in 2014 FY.
- Top performer with on floor credit card loyalty program.
- Created and implemented sales strategies to successfully meet company targets.
- Demonstrated product features, answered questions and persuasively overcame objections.
Education
Chemistry
University At Buffalo
Buffalo, NY 08.2021 - Current
Skills
Proficient in Office 365
Accomplishments
- Supervised team of 30 staff members.
- Achieved Diamond contract status with my team achieving above and beyond on back office project with accuracy and efficiency.
- Received 2 Achieving Eagles in supervisor role for teamwork and valuing our customers.
- Proud member of Tau Sigma NHS along with 3.6 GPA.
Additional Information
Optimistic, flexible, energetic and a great asset to any work place. I bring flavor and enthusiasm to those I support.
Leadership recognition for Federal Contract
Came with a bonus and contract extension.
Timeline
Trainer
ASM Research
03.2022 - Current
Chemistry
University At Buffalo
08.2021 - Current
Supervisor
ASM Research
01.2021 - 02.2022
Universal Banker
Citizens Bank, NA
07.2016 - 08.2019
Sales Specialist
Victoria Secret
06.2012 - 11.2018
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