Jonathan Gomez
4617 Tannehill Ln Unit 356 Austin,Texas
Summary
Experienced Customer Service Representative with 11 years of expertise in delivering exceptional service and resolving complex customer issues efficiently.
Overview
7
7
years of professional experience
Work History
Assister
ASM Research
05.2024 - 04.2025
- Assisted consumers in applying for Medicaid or Marketplace coverage on a case by case basis
- Resolved cases on a week by week basis by meeting a certain quota of cases to be completed by the end of each week
- Assisted consumers by communicating with them via text message through HeyMarket, email using Microsoft Outlook, and phone calls using Amazon Connect
- Scheduled appointments via Microsoft Booking Tool
Customer Service Representative
Conduent
12.2022 - 05.2024
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Respond to support requests from end users and patiently guide individuals through troubleshooting task
- Document transactions, support interactions in the system for future reference, and add to the knowledge base
- Managed customers' expectations of support and technology functionality to provide a positive user experience
- Performed tests of functionality, security, and performance of different workstations and devices
- Trained and supported end-users with software, hardware, and network standards and use processes
- Remove malware, ransomware, and other threats from laptops and desktop systems.
Customer Service Representative
Maximus
10.2018 - 01.2022
- Dual CSR for both Marketplace (The Affordable Care Act) and Medicare
- Trained to handle claims related to Medicare Part A (Hospital) and Part B (Medical)
- Assist consumers with creating and updating applications
- Help resolve data matching issues to make sure consumers keep their coverage, tax credit and provide great customer service
- Answer questions about beneficiaries Medicare Part A and B coverage, as well as provide more information on why certain claims were approved and why others were denied
- Helping beneficiaries compare Medicare Advantage plans, and Prescription Drug Plans and enrolling them in the plan of their choice
Education
High School Diploma -
Valley Christian High School
Brownsville05.2013
Skills
- Microsoft Excel Expert
- Fast Learner Expert
- Communication Expert
- Customer Service Expert
- Microsoft Office Expert
- Collaboration and Teamwork Expert
- Active Listening Expert
- Strategic Planning Expert
- Critical Thinking Expert
- Attention to Detail Expert
Timeline
Assister
ASM Research
05.2024 - 04.2025
Customer Service Representative
Conduent
12.2022 - 05.2024
Customer Service Representative
Maximus
10.2018 - 01.2022
High School Diploma -
Valley Christian High School
Similar Profiles
Terri HannaTerri Hanna
Certified Enrollment Assister at Asm ResearchCertified Enrollment Assister at Asm Research
Nix JacksonNix Jackson
Cloud Support Engineer at ASM ResearchCloud Support Engineer at ASM Research
Rachelle ClarkRachelle Clark
Trainer at ASM ResearchTrainer at ASM Research
Shawnta WoodruffShawnta Woodruff
Wood Shop Worker at S And S CabinetsWood Shop Worker at S And S Cabinets
Taneshia BrownTaneshia Brown
Postal Service Supervisor at United States Postal Service, USPSPostal Service Supervisor at United States Postal Service, USPS