Jarious Crumedy
Houston,TX
Summary
Service-oriented professional prepared to elevate customer interactions and satisfaction. Extensive experience in improving service delivery and addressing client concerns with precision. Collaborative team player with focus on achieving results and adapting to dynamic environments. Proficient in communication and conflict resolution.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Service Experience Representative
Nordstrom Rack
Houston, TX
11.2024 - Current
- Delivered exceptional customer service, resolving inquiries and complaints efficiently.
- Collaborated with team members to enhance store operations and improve customer satisfaction.
- Trained new staff on operational procedures and best practices for service excellence.
- Managed inventory processes, ensuring accurate stock levels and timely replenishments.
- Provided knowledgeable assistance on products or services available, promoting their benefits effectively.
- Served as a mentor for less experienced representatives; offered guidance on how best to handle challenging situations with tactfulness.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Accounts Payable Specialist
Q10 PROPERTY ADVISORS
Houston
04.2022 - 10.2024
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable
- Reached out to vendors and customers to verify information and follow up on client issues
- Prepared and mailed invoices to customers, processed payments and documented account updates.
Administrative Assistant/Accounts
WHITNEY MANAGEMENT CORP
Houston
07.2019 - 10.2021
- Management of Invoices Process checks for open payable s, utilities and security deposit refund checks
- Entry of daily invoice's Match invoices to checks, obtain all signatures for checks and distribute checks accordingly
- Research and resolve invoice discrepancies and issues
- Remote Deposit ( Busey Bank )
Administrative Assistant/ Account
ALLIED ORION GROUP
Houston
07.2018 - 07.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Executed record filing system to improve document organization and management
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Handled client correspondence and tracked records to foster office efficiency.
- Assisted in the preparation of presentations using Microsoft Office Suite applications such as Word, Excel, PowerPoint
Leasing Professional
W3 LUXURY APARTMENTS
Houston
01.2016 - 06.2016
- Toured property with prospective tenants and provided wealth of information in regards to its key features
- Marketed property to local businesses through collateral, emails and phone calls
- Invited prospects to fill out application upon completion of property tour
- Distributed and followed up on tenant renewal notices Resolved conflicts between tenants regarding noise, encroachments and parking
Leasing Professional
WESTERN RIM PROPERTY SERVICES
Houston
07.2014 - 01.2016
- Support daily operation within the office
- Multitask, Organized, interacted with incoming guest
- Maintaining office supplies
- Resident retention Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes
- Responded to requests and scheduled appointments for property showings.
Education
No Degree - Business
BENNETT COLLEGE
No Degree -
San Jacinto College
Pasadena, TXSkills
- Accounts Payable Expert
- Ability to Multitask Expert
- Administrative Operations Expert
- Communication Skills Expert
- Microsoft Office Expert
- Filing Skills Expert
- Knowledge of Leasing Expert
- Account management
- Customer service orientation
- Office Management Expert
- Accounts Receivable Expert
- Accounting Software Expert
- File Systems Expert
- General Ledger Documents Expert
- Microsoft Word Skillful
- Time Management Expert
- Telephone Call Reception Management Expert
- Customer Service Expert
- Call Centers Expert
- Data Entry Skills Expert
- Telephone Skills Expert
- Scheduling Expert
- Microsoft PowerPoint Expert
- Auditing Skills Expert
- Journal Entries Expert
- Team Building Expert
- Microsoft Excel Expert
- Business Relationship Management Expert
- Professional Services Expert
- Marketing Expert
- Resident Retention Expert
- Vendor Relationship Management Expert
- Presentations Expert
- Attention to Detail Expert
- Greeting of Guests Expert
- Self Motivation Expert
- Safety Principles Expert
- Logistics Operations Expert
- Call center experience
- CRM software
- Teamwork
- Customer service
- Complaint handling
- Problem-solving skills
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Calm and professional under pressure
- Reliability
- Excellent communication
- Computer skills
- Understanding customer needs
- Customer service excellence
- Organizational skills
- Shipping and receiving
- Money handling
- Decision-making
- Relationship building
- Microsoft office
- Data entry
- Task prioritization
- Stress tolerance
- Self motivation
- Product knowledge
- Professionalism
- Goal setting
- Account reconciliation
- Administrative and office support
- Sales and upselling
- Customer relationship management (CRM)
- Product sales
- Problem resolution
- Customer relations
- Phone etiquette
Accomplishments
Customer Service All Star Award 2025
Certification
Bank Teller Certification
LANGUAGES
English
Timeline
Service Experience Representative
Nordstrom Rack
11.2024 - Current
Accounts Payable Specialist
Q10 PROPERTY ADVISORS
04.2022 - 10.2024
Administrative Assistant/Accounts
WHITNEY MANAGEMENT CORP
07.2019 - 10.2021
Administrative Assistant/ Account
ALLIED ORION GROUP
07.2018 - 07.2019
Leasing Professional
W3 LUXURY APARTMENTS
01.2016 - 06.2016
Leasing Professional
WESTERN RIM PROPERTY SERVICES
07.2014 - 01.2016
No Degree - Business
BENNETT COLLEGE
No Degree -
San Jacinto College