Hana Regalzi
Silver Spring,MD
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
21
21
years of professional experience
Work History
Service Experience Representative
Nordstrom
Tysons Corner, VA
10.2018 - Current
- Assist customers with there returns, or exchanges
- Process there transactions
- Process there payments to there accounts
- Process shipments to their homes if they want there merchandise to be sent to there homes
- Answer any questions or concerns they might have.
ASST LEASING MANAGER
SMITH PROPERTIES
Washington, DC
10.2016 - 09.2018
- Maintained low vacancy rate
- Supervised maintenance requests
- Resolved any resident concerns
- Created excellent marketing campaign
- Assisted customers with questions
- Processed orders, exchanges, refunds and customer transactions
- Kept records of customer complaints
- Handled emails, inbound calls, and outbound calls
- Interacted with customers through live chat
- Assisted customers with a warm and professional attitude
- Managed customer accounts
- Booked appointments
- Monitored claims and physician-related services
- Performed data entry for customer information, shipments and orders
- Handled billing issues and order inquiries
- Operated the cash drawer
- Took inventory
- Wrote call center scripts
- Assisted with technical support duties
SALES SUPERVISOR/MANAGER
MACY'S
Arlington, VA
10.2010 - 09.2016
- Supervised the Men's Department and strived for positive day to day sales
- Dealt with and resolved customer complaints and concern
- Oversee online purchases, and in-store customer pickup
CONVECTION SERVICE MANAGER
HILTON ALEXANDRIA MARK CENTER
02.2005 - 01.2010
- Managed multiple projects in a timely manner
- Prepared annual budgets either for conferences or special events
- Monitor events and address unforeseen complications as they would arise
CATERING SALES MANAGER
RITZ CARLTON
McLean, VA
12.1999 - 01.2005
- Prepared various reports for room reservation as well as additional sales/ catering offices
- Involved in many clients and hotel department meetings
- Provided assistance to all hotel guests when needed and used my management skills to ensure them a hassle-free atmosphere during their stay
Education
BS - Business Management
TEXAS WOMEN'S UNIVERSITY
Associate - Business hospitality
RICLAND COLLEGE
HIGH SCHOOL DIPLOMA - undefined
SCHOOL - undefined
HEALTH PROFESSION - undefined
Skills
Event planningDetail-orientedOrganizational skillsPhone systemTranslatorLeasingMicrosoft OfficeProperty ManagementAccountingMarketingOutlookRetail salesOffice ManagementFilingExcel, Microsoft, Windows, PowerPoint (10 years)Sales ManagementYardiAccounts PayableProperty LeasingAccounts ReceivablePayrollAccount ManagementBudgetingCustomer serviceAssessmentsVerbal Communication — Highly ProficientNovember 2019Speaking clearly, correctly, and conciselyFull results: Highly ProficientCustomer Focus & Orientation — Highly ProficientResponding to customer situations with sensitivityRetail Customer Service — FamiliarComprehending and responding to retail customer needsFull results: FamiliarIndeed Assessments provides skills tests that are not indicative of a license or certification, or continuedDevelopment in any professional field
Professional telephone demeanor
Complaint resolution
Multi-line phone talent
Strategic sales knowledge
Training development aptitude
Money handling abilities
Order fulfillment
Timeline
Service Experience Representative
Nordstrom
10.2018 - Current
ASST LEASING MANAGER
SMITH PROPERTIES
10.2016 - 09.2018
SALES SUPERVISOR/MANAGER
MACY'S
10.2010 - 09.2016
CONVECTION SERVICE MANAGER
HILTON ALEXANDRIA MARK CENTER
02.2005 - 01.2010
CATERING SALES MANAGER
RITZ CARLTON
12.1999 - 01.2005
BS - Business Management
TEXAS WOMEN'S UNIVERSITY
Associate - Business hospitality
RICLAND COLLEGE