Daniella Turner
Miami,FL
Summary
High-energy self-motivated professional who is detail-oriented Event Coordinator skilled in executing high-impact events and maximizing fan engagement. Enhanced guest experiences through efficient operations and clear communication in fast-paced environments. Manages check-in and check-out procedures while coordinating diverse teams to meet both guest and business needs.
Overview
6
6
years of professional experience
Work History
Guest Experience Representative
Miami Heat
Miami, FL
08.2025 - Current
- Acted as primary point of contact for guests, addressing inquiries and resolving complaints in real time
- Delivered exceptional customer service in fast-paced, high-pressure environment, contributing to guest satisfaction
- Collaborate with event operations and security teams to maintain safety, efficiency, and crowd flow
- Supported live game day operations in high-capacity arena, enhancing overall fan experience
Brick Specialist
LEGO
, FL
08.2025 - Current
- Created engaging, interactive customer experiences to enhance satisfaction in high-traffic environment
- Collaborated with team to ensure smooth store operations during peak hours
- Organized inventory and upheld visual merchandising standards to attract customer attention
Professional Basketball Player
Essex Rebels
, England
09.2022 - 09.2025
- Exhibited leadership and teamwork in high-performance environments, fostering team cohesion and resilience
- Coordinated demanding schedules for travel, training, and competition, ensuring optimal preparation and performance
- Engaged community through events, fan initiatives, and media appearances, enhancing organizational visibility
Camp Director
CMU All-Girls Basketball Camp
, CO
06.2021 - 07.2021
- Managed full event execution for 100+ participants and 10+ staff members
- Coordinated scheduling, staffing, and daily programming to ensure smooth event operations
- Responded swiftly to changing logistics, ensuring consistent structure and participant engagement
- Assessed event outcomes and implemented enhancements for future programming
Front Desk Assistant (Event Operations Support)
Colorado Mesa University - Student Life
, CO
08.2020 - 05.2021
- Coordinated event logistics, including scheduling, room bookings, and communication with stakeholders to ensure seamless event execution
- Assisted in execution of campus events by managing resources and timelines, ensuring timely completion of administrative tasks
- Supported event setup and daily operations, contributing to positive attendee experiences
- Utilized Presence software to track event data and improve organization
Education
MSc - Sports and Exercise Psychology
University of Essex
United Kingdom11-2025
B.S. - Exercise Science
Colorado Mesa University
Grand Junction, CO01-2021
Skills
- Guest Services
- Fan Experience
- Event Engagement
- Event Planning
- Event Execution
- Event evaluation
- Resource Coordination
- Organization
- Staff coordination
- Time Management
- Professional Communication
- Team Collaboration
- Reporting
Accomplishments
- QuickBooks ProAdvisor (2024)
- Xero Advisor (2025)
Languages
- English
- Spanish
Timeline
Guest Experience Representative
Miami Heat
08.2025 - Current
Brick Specialist
LEGO
08.2025 - Current
Professional Basketball Player
Essex Rebels
09.2022 - 09.2025
Camp Director
CMU All-Girls Basketball Camp
06.2021 - 07.2021
Front Desk Assistant (Event Operations Support)
Colorado Mesa University - Student Life
08.2020 - 05.2021
MSc - Sports and Exercise Psychology
University of Essex
B.S. - Exercise Science
Colorado Mesa University