Colton Rowell
Kathleen,GA
Summary
Dynamic and empathetic professional with a proven track record in enhancing guest experiences at Woodlands Coffee Roasters through exceptional communication and guest relations. Excelled in event planning and data entry, contributing to a significant improvement in customer service efficiency. Skilled in fostering team collaboration and promoting a positive work environment, demonstrating strong leadership and multitasking abilities.
Overview
5
5
years of professional experience
Work History
Guest Experience Representative
Woodlands Coffee Roasters
02.2024 - Current
- Assisted guests with special requests, ensuring a personalized and memorable stay.
- Delivered exceptional customer service by anticipating guests'' needs and proactively offering assistance.
- Collaborated with housekeeping staff to maintain clean, comfortable, and well-stocked rooms.
- Managed reservations accurately, preventing overbooking situations and reservation errors.
- Trained new Guest Experience Representatives to uphold company standards in customer service excellence.
Associate Youth Pastor
Centerpoint Church Ga
01.2024 - 05.2024
- Coordinated youth programs to foster spiritual growth and community engagement.
- Led group discussions and activities for enhancing youth participation.
- Improved community outreach by organizing youth events.
- Developed curriculum for youth education and spiritual guidance.
Team Member
Buckle
08.2022 - 01.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Intern
Centerpoint Church Ga
05.2022 - 08.2022
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Team Leader
Chick Fill A
06.2021 - 06.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Prep Cook
Panera Bread
06.2020 - 08.2020
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Education
No Degree - Ministry Certificate
Liberty University
Lynchburg, VA12-2025
Skills
- Strong empathy
- Exceptional communication
- Data entry proficiency
- Guest relations
- Customer service
- Flexible schedule
- Guest orientation
- Event planning
- Food and beverage area setup
- Services and amenities promotion
- Check-in coordination
Accomplishments
Held and Led Multiple Young Adult Worship nights. I help Lead young adults at my church.
Timeline
Guest Experience Representative
Woodlands Coffee Roasters
02.2024 - Current
Associate Youth Pastor
Centerpoint Church Ga
01.2024 - 05.2024
Team Member
Buckle
08.2022 - 01.2024
Intern
Centerpoint Church Ga
05.2022 - 08.2022
Team Leader
Chick Fill A
06.2021 - 06.2022
Prep Cook
Panera Bread
06.2020 - 08.2020
No Degree - Ministry Certificate
Liberty University
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