Angela Gibson

Wish-a-Fish

• Provide basic information on fish care, water quality, and aquarium setup, and help guests troubleshoot common issues.
• Clean and maintain aquariums and fish tanks to ensure a clean and healthy environment for the fish.
• Monitor fish health and report any concerns to senior staff.

Blacklight Mini Golf/Mirror Maze

• Guided players on course etiquette and safety regulations.
• Greeted incoming customers, answered questions, and provided information on course fees and availability to facilitate informed decision-making.
• Multitasked interacting with customers scanning tickets between two locations, ensuring a smooth environment.

The Rink

• Assisted customers with skate rentals and provided safety instructions.
• Helped organize events and special activities at the ice rink facility.
• Directed and queued guests for entrance lines during peak times to optimize guest flow and reduce wait times.

DreamWorks Water Park

• Assisted guests with purchasing American Dream tickets, add-on products, and rental items to enhance their overall experience and convenience.
• Answer guest questions via phone, online inquiry, or review, in a prompt and courteous manner.
• Maintain the knowledge of Cash Handling Policy and Procedures when operating a POS system.

• Managed lighting and composition to enhance image quality and meet client expectations.
• Provide direction to models and subjects throughout photoshoots while capturing natural expressions.
• Delivered exceptional customer service during photo sessions to create a positive client experience.
• Organized and maintained photography equipment and supplies to ensure readiness for shoots.
• Prepared photography backdrops and props to create appealing visual environments.
• Collaborated with pre-k to high school students, including staff to ensure a smooth experience.
• Trained assistants on proper use of photography equipment and techniques used in the industry.

• Resolved customer complaints with professionalism and empathy, improving customer satisfaction.
• Identified customer needs and provided tailored solutions to drive sales growth.
• Completed training sessions to deepen product knowledge and refine sales techniques, enhancing overall service quality.
• Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Adapted quickly to new processes, procedures, and systems in a fast-paced environment, contributing to team efficiency.
• Handled customer complaints and objections to maintain positive client relationships.
• Gathered data on competitors' pricing, products, and promotional activities.

• Prepared high-quality espresso beverages and specialty drinks for customers.
• Greeted customers and took orders for coffee drinks, baked goods, food items, and other beverages.
• Guided customers in selecting menu items and provided detailed product information to enhance their experience.
• Collaborated with team members to ensure smooth service during peak hours.
• Trained new baristas on beverage preparation techniques and customer service skills.
• Maintained cleanliness, organization, and sanitation of food and beverage products to uphold quality standards.
• Managed inventory by ordering supplies, restocking products, and performing regular inventory checks to ensure availability.