Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Sandra Johnson

Libertytown,OH

Summary

A seasoned team player and high-capacity problem solver with a solid track record in various types of customer service..

Overview

9
9
years of professional experience

Work History

Guest Experience Representative

European Wax Center
01.2021 - Current
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Managed check-in and check-out procedures for guests.

Child Care Director

At Home Daycare
01.2015 - 01.2020
  • Engaged with parents and families to build positive relationships for children to thrive.
  • Supervised and managed team of childcare professionals to guarantee highest standards of care.
  • Managed program paperwork and child records to comply with state requirements.
  • Planned and monitored curriculum and program activities and liaised with teachers to create fun and engaging learning experiences.
  • Communicated with local and state government agencies to maintain compliance with all regulations.
  • Monitored and observed child progress, interactions and behavior and reported findings to parents.
  • Adhered to budgetary guidelines to set financial goals and maintain school profitability.
  • Operated under licensing guidelines to protect health, safety and well-being of children.
  • Attended approved training and continuing education courses to maintain certifications.

Education

Associate of Arts -

Columbia College
Sonora, CA
1989

Skills

  • Customer service orientation
  • Attention to detail
  • Active listening
  • Exceptional communication
  • Positive attitude
  • Cash handling
  • Problem-solving abilities
  • Telephone etiquette
  • Time management
  • Interpersonal skills
  • Guest relations
  • Customer Service

Accomplishments

I have multiple years of customer service. I have an associate of arts degree. I was a stay at home mother of 2 while my husband served many years in the Navy. I am highly motivated in learning new skills and provided efficiency with customer service skills demonstrated by multiple years of various customer based fields.

Timeline

Guest Experience Representative

European Wax Center
01.2021 - Current

Child Care Director

At Home Daycare
01.2015 - 01.2020

Associate of Arts -

Columbia College

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Sandra Johnson