Geraldine Gatlin
Houston,TX
Summary
Experienced with customer service, offering personalized assistance and resolving guest concerns efficiently. Utilizes empathy and clear communication to ensure guest satisfaction. Knowledge of hospitality best practices and team collaboration.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Guest Experience Representative
Legends Global
06.2015 - Current
- Deliver exceptional guest service by addressing inquiries and resolving issues promptly.
- Accommodate guests with accessible seating/wheelchair transport, directions and ticket relocation
- Train new team members on customer engagement techniques and company policies.
- Serve as ambassador of NRG Park assisting contractors, guests and staff
- Provide support with hospitality as needed
- Check in/out luggage/strollers for rodeo, conferences and graduations
- Distribute sensory bags for individuals with sensory needs
Administrative Assistant
Texas Department Of Family And Protective Services
10.1991 - 07.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Maintained confidentiality of sensitive information by adhering to strict agency policies
- Assisted coworkers and staff members with special tasks on daily basis.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Prepare/ship closed case records,
- Complete TIERS searches, create business cards
- Submit 2054's/forensic referrals
- Notary for Investigations program
- Liaised between clients and vendors and maintained effective lines of communication.
Education
High School Diploma -
Ross Shaw Sterling High School
Houston, TX06-1988
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Word
- Time Management
- Filing
- Active listening
- Decision-making
- Training and mentoring
- Multi-Line Phone Systems
- Strong empathy
- Guest relations
- Complaint handling
- Verbal and written communication
- Flexible schedule
- Problem solving
- Teamwork and collaboration
Certification
Notary Public State of Texas
Commission Expiration 08-18-2029
Notary ID 132015736
Timeline
Guest Experience Representative
Legends Global
06.2015 - Current
Administrative Assistant
Texas Department Of Family And Protective Services
10.1991 - 07.2020
High School Diploma -
Ross Shaw Sterling High School