Felecia Hall
Tampa,FL
Summary
As a customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem solving skills.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Guest Experience Representative
HCAA
Tampa, FL
02.2026 - Current
- Assisted guests with special requests, ensuring a personalized and memorable stay.
- Handled guest complaints professionally, resolving issues quickly to restore positive experiences.
- Coordinated passenger assistance for directions, flight information, and accessibility needs.
- Trained new representatives on airport wayfinding, guest communication, and service standards.
- Delivered exceptional customer service by anticipating guests'' needs and proactively offering assistance.
- Maintained high level of professionalism and discretion when dealing with guests.
Customer Service Representative
Sunshine Enterprises
Tampa, FL
12.2024 - Current
- Guided customers to their destinations within the facility.
- Listened actively to understand customer needs and concerns
- Being courteous, empathetic and patient in a seemingly challenging situation
- Demonstrated courtesy and empathy while assisting customers in difficult situations.
Manager/Supervisor
Wendy's
Tampa, FL
11.2018 - 01.2025
- Executed daily opening and closing procedures and checklists in accordance with policy.
- Assigned tasks to team members each shift, managed multiple projects and staff, established performance metrics, and ensured compliance with company and safety guidelines.
Manager/Supervisor
City Barbeque
Decatur, GA
08.2017 - 07.2018
- Completed daily opening and closing procedures and checklists according to policy and procedure, ensuring operational readiness.
- Assigned tasks to team members each shift, managed multiple projects and staff, set performance metrics, and collaborated with team to meet all standards while maintaining a compliant work environment.
Supervisor/Cashier
Levy Restaurants
Atlanta, GA
12.2015 - 08.2017
- Complete daily opening and closing procedures and checklists in accordance with policy and procedures.
- Moved supplies between designated areas to streamline operations. Implement proper zoning and rotation of product. Order products and participate in inventory counts. Practice excellent food safety and sanitation practices. Receive money in the form of cash, check, credit card, voucher. Issue receipts, refunds, credit or change due to customer. Counted cash drawer at start to verify accuracy and completed cash drop at end of shift.
- Supervised front-of-house operations, ensuring consistent service standards and smooth guest flow.
- Trained team members on POS procedures, service expectations, and safety protocols.
- Coordinated daily staffing assignments to support coverage, efficiency, and labor control.
Education
High School Diploma - General Studies
Gary Adult
Tampa, FLAssociate's degree - undefined
Skills
Excellent Customer Service
Guest relations
Guest feedback
Problem solving
Training
Detail oriented
Time management
Scheduling
Organizational skills
CRM systems
Leadership
Management
Stock control
Exceptional communication
Strong empathy
Strong empathy
Certification
Driver's License, Food Handler Certification, ServSafe
Timeline
Guest Experience Representative
HCAA
02.2026 - Current
Customer Service Representative
Sunshine Enterprises
12.2024 - Current
Manager/Supervisor
Wendy's
11.2018 - 01.2025
Manager/Supervisor
City Barbeque
08.2017 - 07.2018
Supervisor/Cashier
Levy Restaurants
12.2015 - 08.2017
Associate's degree - undefined
High School Diploma - General Studies
Gary Adult