DENISE HENDERSON

• Career-focused professional with over ten years in customer service, reception, and concierge roles. Proven ability to manage multiple tasks while ensuring confidentiality and security of information. Recognized for exceptional problem-solving skills and proficiency in various software applications. Maintains composure and professionalism in high-pressure environments, driving positive customer engagement and satisfaction.

Well-rounded professional committed to interacting with guests and resolving issues to propel customer satisfaction. Smoothly resolves issues, greets guests and oversees reception at busy establishments. Polished and tolerant when handling high-stress situations using appropriate responses.

• English, Fluent
• German, Basic