Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tara Eddy

Butler,IN

Summary

Patient-oriented Pharmacy Technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills.

Overview

16
16
years of professional experience

Work History

Pharmacy Technician

Kroger
Auburn, IN
07.2024 - Current
  • Prepared and filled prescriptions accurately and efficiently, ensuring strict adherence to safety protocols
  • Acted as a liaison between patients, doctors, and insurance companies to ensure accurate and timely medication delivery
  • Maintained daily inventory of pharmaceuticals and ensured proper storage conditions
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses
  • Performed data entry for patient profiles, billing information, and prescription orders into the pharmacy software system
  • Managed filing of prescriptions, both electronically and manually
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times
  • Received payment from customers and processed credit card transactions when necessary
  • Checked expiration dates on medications to ensure that only unexpired products were dispensed
  • Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty
  • Restocked shelves with new supplies of medications as needed.

Customer Service Representative

Kendallville Animal Clinic
Kendallville, IN
12.2023 - Current
  • Check in patients and evaluate their conditions
  • Take the patient's weight
  • Triage patients, answer phones, and answer questions about their animals' conditions
  • Take payment for service
  • Communicate patient concerns to the veterinarian and veterinary technician
  • Prepare medication
  • Answered customer inquiries and provided accurate information regarding products and services
  • Provided excellent customer service to resolve customer complaints promptly
  • Performed administrative tasks, such as filing paperwork, updating databases, and generating reports
  • Maintained detailed records of customer interactions, transactions, and comments for future reference
  • De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.

Customer Access Service Representative

Parkview Health
Auburn, IN
02.2023 - 08.2023
  • Process registrations for inpatients, outpatients, and emergency room patients
  • Conducts professional patient interviews, obtaining demographic, financial, and biographical information
  • Responsible for cashier duties, including collecting patient co-pays at the time of service in the Emergency Department
  • Greeted patients upon arrival and provided necessary paperwork for registration
  • Verified insurance information and entered data into patient records system
  • Provided information about clinic policies and procedures, and answered general questions from patients
  • Collected co-pays, payments, deposits, and other monies due from patients according to established procedures
  • Processed credit card transactions quickly and accurately while adhering to all applicable laws and regulations governing such transactions
  • Maintained confidentiality of all patient records by HIPAA standards
  • Monitored wait times throughout the day to ensure efficient workflow processes within the department
  • Ensured compliance with organizational policies related to the admission process, discharge planning, pre-authorizations, and certifications.

Pharmacy Technician

CVS Pharmacy
Auburn, IN
08.2022 - 02.2023
  • Fill prescriptions, verify insurance, rebill patients' prescriptions to get the best price for them on their medication, put away medication after truck delivery, customer service, and answer phones
  • Maintained daily inventory of pharmaceuticals and ensured proper storage conditions
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses
  • Performed data entry for patient profiles, billing information, and prescription orders into the pharmacy software system
  • Provided customer service to patients by answering questions about medications and health-related topics
  • Managed filing of prescriptions, both electronically and manually
  • Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review
  • Ensured compliance with all federal, state, and local laws and company policies related to pharmacy operations
  • Resolved customer complaints promptly, while maintaining professionalism at all times
  • Collaborated with other healthcare professionals, such as nurses or physicians, regarding drug therapies or treatments for patients
  • Checked expiration dates on medications to ensure that only unexpired products were dispensed
  • Organized work areas so that everything was easily accessible when needed.

Customer Service Representative/Sales

Mossberg Industries, Inc
Garrett, IN
08.2021 - 02.2022
  • Work directly with all departments within the organization regarding customer accounts
  • Maintain numerous accounts and provide excellent customer service
  • Write Credit Reference paperwork and email to obtain credit references for new customers
  • Answered customer inquiries and provided accurate information regarding products and services
  • Provided excellent customer service to resolve customer complaints promptly
  • Performed administrative tasks, such as filing paperwork, updating databases, and generating reports
  • Maintained detailed records of customer interactions, transactions, and comments for future reference
  • Developed strong relationships with customers by providing personalized assistance and support
  • Tracked orders from start to finish to ensure timely delivery of goods or services
  • Conferred with customers by telephone or in person to provide information about products or services and take orders
  • Collected deposits or payments and arranged for billing.

Shipping/Receiving Coordinator/Fill in Supervisor

CONTINENTAL AG
Auburn, IN
01.2016 - 06.2021
  • Work directly with all departments within the organization regarding inventory and warehouse management
  • Supervised ten direct reports within shipping and receiving when the supervisor was on vacation
  • Control of all dunnage and shipping supplies
  • Implemented and updated SAP, and managed outgoing and inbound shipments
  • Involved in cycle counting, along with daily processing and maintenance
  • Successfully reduced cardboard inventory in 2020 and 2021
  • Monitor all logistics for all inbound raw material and outbound freight to ensure on-time shipping to customers
  • Experience with international customs paperwork
  • Freight billing review and approval and make carrier arrangements when necessary
  • Develop processes and procedures, create work instructions, and train every department employee
  • Proficient in working with vendors and inventory
  • Manage inventory and de-escalate any problem that arises
  • Proficient with scanners and the picking process
  • Knowledgeable with ASN shipments
  • FCA supplier for the year 2019
  • Successfully obtained Q1 status for Ford shipping plants.

Shipping Clerk

HEIDTMAN STEEL
Butler, IN
09.2008 - 01.2016
  • Created shipping documents, checked in drivers, sent ASNs, and filed documentation
  • Verify and keep records on incoming and outgoing shipments and prepare items for shipment
  • Experience with International Customs
  • Work with crane operators to help with the staging process and loading promptly
  • Filled in cutting paperwork for jobs as they ran off the line
  • Worked with sales to ship the correct material out promptly
  • Coordinated shipments with dispatch
  • Trained supervisors on shipping office procedures to help with emergencies
  • Developed SOP documentation for shipping office procedures
  • Worked alongside the plant manager and was on the safety committee, which was responsible for providing a safe environment for all employees
  • Successfully obtained Q1 status with Ford.

Education

AS -

Ivy Tech Community College Fort Wayne
Fort Wayne, IN
01.2009

Cosmetologist -

Ravenscroft Beauty College
Fort Wayne, IN
01.1992

Diploma -

Eastside Jr. Sr. High School
Butler, IN
06.1991

Skills

  • Expediting Expert
  • Customer Service Expert
  • Communication Skills Expert
  • Interpersonal Skills Expert
  • Telephone Call Reception
  • Management Expert
  • Sales Expert
  • Medical Emergencies Expert
  • Telephone Skills Expert
  • Triage Expert
  • Procurement Management Expert
  • Excellence in Service Expert
  • Cash Register Operation Expert
  • Customer Demand Planning Expert
  • Sales Orders Expert
  • Medical Prescriptions Expert
  • Microsoft Access Expert
  • Assembly and Installation Expert
  • Google Docs Expert
  • Medical Terminology Expert
  • Coordination Skills Expert
  • Office Procedures Expert
  • SAP Applications Expert
  • Kanban Expert
  • Safety Principles Expert
  • Logistics Operations Expert
  • Stock Control Expert
  • Cycle Counting Expert
  • Freight Forwarding Expert
  • Order Picking Expert
  • Billing Processes Expert
  • Raw Materials Expert
  • Microsoft Word Expert
  • Microsoft Excel Expert
  • Phlebotomy Expert
  • Well-being and Personal Care Expert
  • Supply Chain Management Expert
  • Administrative Operations Expert
  • Time Management Expert
  • Microsoft PowerPoint Expert
  • Health Administration Expert
  • Microsoft Windows Expert
  • Production Management Expert
  • Team Management Expert
  • Medication Dispensing
  • Workflow Optimization
  • Prescription Filling
  • Supply Restocking
  • Verifying orders
  • Insurance Billing

Timeline

Pharmacy Technician

Kroger
07.2024 - Current

Customer Service Representative

Kendallville Animal Clinic
12.2023 - Current

Customer Access Service Representative

Parkview Health
02.2023 - 08.2023

Pharmacy Technician

CVS Pharmacy
08.2022 - 02.2023

Customer Service Representative/Sales

Mossberg Industries, Inc
08.2021 - 02.2022

Shipping/Receiving Coordinator/Fill in Supervisor

CONTINENTAL AG
01.2016 - 06.2021

Shipping Clerk

HEIDTMAN STEEL
09.2008 - 01.2016

AS -

Ivy Tech Community College Fort Wayne

Cosmetologist -

Ravenscroft Beauty College

Diploma -

Eastside Jr. Sr. High School

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