ANNA LE
Renton
Summary
Experienced Property Manager and Real Estate Broker with a strong track record of leading high-performing teams, optimizing operations, and delivering top-tier client service. Proven ability to mentor and train new hires, especially Maintenance Coordinators (MCs) and Resident Service Ambassadors (RSAs), while managing a large portfolio of single-family homes. Award-winning, results-driven professional who thrives in fast-paced environments and leads by example.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Property Manager – Pod Leader
GPS Renting
10.2024 - Current
- Manage 165 single-family homes, overseeing leasing, tenant relations, and maintenance coordination.
- Act as the primary contact for owners, delivering proactive updates and strategic advice.
- Lead and mentor RSAs and MCs, conducting daily/weekly Pod huddles to drive performance.
- Trained MCs and new hires, boosting 7-day work order completion from 18% to 35% and 14-day from 25% to 45%.
- Maintained Pod KPIs: deposit returns under 18 days, listings within 3 days, and application decisions within 48 hours.
- Led cross-team initiatives and supported operational excellence in crisis management and team development.
- Key Achievements: Increased Pod work order efficiency by 75% through hands-on MC training.
- Key Achievements: Consistently maintained owner satisfaction ratings above 4.5/5 in quarterly surveys.
Real Estate Broker
Jae Evans Real Estate
09.2020 - Current
- Represented buyers and sellers in residential transactions across the Puget Sound area.
- Conducted market analysis, negotiated deals, and coordinated closing processes.
- Earned prestigious 2021, 2022, and 2024 Rising Agent awards from Five Star Professional.
Property Manager
Opal Property Management
09.2021 - 09.2024
- Managed 75 rental units, handling leasing, inspections, maintenance, and tenant relations.
- Addressed tenant concerns and coordinated timely maintenance responses.
- Performed move-in/move-out inspections and managed security deposit processing.
- Maintained leasing documents and monthly owner financial reporting.
Electrical Engineering Technician
Panasonic Avionics
07.2019 - 02.2020
- Tested and evaluated electrical systems using diagnostic equipment.
- Authored technical documentation and trained junior engineers.
- Supported design processes and implemented engineering specifications.
Education
Bachelor of Science - Electrical Engineering Technology
Central Washington University
Ellensburg, WA06.2018
Skills
- WA Real Estate License
- Microsoft Office
- Google Suite
- AppFolio
- Buildium
- DocuSign
- City and County Regulations
- Leasing and Sales
- Exceptional Oral and Written Communication Skills
- Strategic Problem-Solving
- Conflict Resolution Skills
- Client Relationship Management
- Multi-Family and Single-Family Property Management
- Rental Pricing Strategies
- Maintenance Knowledge
Certification
Licensed WA Real Estate Broker
LANGUAGES
Vietnamese — Native
Bilingual: English and Vietnamese
Timeline
Property Manager – Pod Leader
GPS Renting
10.2024 - Current
Property Manager
Opal Property Management
09.2021 - 09.2024
Real Estate Broker
Jae Evans Real Estate
09.2020 - Current
Electrical Engineering Technician
Panasonic Avionics
07.2019 - 02.2020
Bachelor of Science - Electrical Engineering Technology
Central Washington University
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