Radamez N Servera Jr
Surprise,AZ
Summary
Enthusiastic small business owner whose eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of business metrics and training in process improvment. Motivated to learn, grow and excel in any area or industry.
Overview
20
20
years of professional experience
8
8
years of post-secondary education
1
1
Language
Work History
Small Business Owner Home Décor Shop
Vintage 316 Studio, LLC
Surprise, AZ
09.2017 - Current
- Devised processes to boost long-term business success and increase profit levels.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Frequently studied market to keep abreast of new industry trends.
- Promoted business via social media to generate leads and maximize brand identity.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Drafted invoices for completed work.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Quality Manager
TriZetto Healthcare IT Solutions
Phoenix, AZ
01.2016 - 07.2017
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Updated quality control standards, methods and procedures to meet compliance requirements.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Collaborated with contract representatives and oversaw quality control implementations and reporting.
- Mentored and encouraged employees to strive for excellence while fostering professional growth.
- Improved quality processes for increased efficiency and effectiveness.
- Equipped and organized facility to comply with company strategy for online and offline quality controls.
Business Associate
Montefiore Medical Center
Bronx, NY
12.2013 - 10.2015
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Communicated with patients, ensuring that medical information was kept private.
- Implemented best practice standards for billing resulting in substantial reduction of accounts receivable delays.
- Issued receipts and completed cash balance sheets in specified areas.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Non-Medical Transportation Driver
Mahopac Car Service
Mahopac, NY
01.2013 - 11.2013
- Achieved daily preparation for vehicle inspections prior to travel.
- Moved patients up and down inclines and stairs safely using wheelchairs and gurneys.
- Maintained professional image and attitude to positively represent transport company and help build reputation for excellent customer service.
- Transported patients and clientele using company vehicles between medical facilities.
- Effectively communicated with dispatch to schedule transport progression and receive new orders.
- Assisted handicapped customers to safely complete transfers between van and facility.
- Successfully operated GPS devices, radios, and cellular devices to optimize route and maintain dispatch communications.
- Completed mechanical checklist prior to each shift, monitoring functionality of company vehicle.
- Maintained flexible availability to accommodate on-call hours.
Lead Concierge
Related Management Company
, NY
07.2008 - 07.2012
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Arranged for transportation to and from airport, train station and events for visitors.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Explained security policies and procedures to guests and staff to promote visitor confidence and safety.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Maintained excellent attendance record, consistently arriving to work on time.
Medical Biller/AR/Collections
Columbia Presbyterian Hospital
Manhattan, NY
03.2005 - 07.2008
- Reviewed patient records, identified medical codes and created invoices for billing purposes.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Liaised between patients, insurance companies and billing office.
- Translated and interpreted medical billing codes with strong accuracy to enable swift payment from insurance agencies.
- Prepared accounts with past due balances and transferred those cases to collection agency.
- Trained new employees on multiple medical billing programs and data entry software.
- Filed and updated patient information and medical records.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Collected payments and applied to patient accounts.
- Posted payments and collections on regular basis.
Job Coach/Case Manager/Retention Specialist/AA/Asst Program Director
Goodwill Industries of Greater NY
Astoria, NY
08.2000 - 01.2005
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Accomplished multiple tasks within established timeframes.
- Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
- Developed and maintained relationships with customers and suppliers through account development.
- Onboarded new employees with training and new hire documentation.
- Participated in professional growth programs to support special education improvement efforts.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
- Evaluated IEP for compliance with state and federal requirements regulations and rectified non-compliance issues immediately.
- Collaborated with external agencies to meet educational and transitional needs of clients.
Education
Certificate - Bible Studies
Mantled School of Revival
Phoenix, AZ 01.2020 - 06.2021
Six Sigma Green Belt Certification - Process Improvement
Villanova University
Villanova, PA 08.2017 - 09.2017
Bible & Theology Certificate Awarded -
Global University
Springfield, MO 09.1998 - 06.2001
High School Diploma -
Saunders Trades & Technical High School
Yonkers, NY 09.1992 - 06.1996
Skills
Cost control and analysis
Business management and development
Human resources administration
Business growth and retention
Product development
Client account management
Timeline
Certificate - Bible Studies
Mantled School of Revival
01.2020 - 06.2021
Small Business Owner Home Décor Shop
Vintage 316 Studio, LLC
09.2017 - Current
Six Sigma Green Belt Certification - Process Improvement
Villanova University
08.2017 - 09.2017
Quality Manager
TriZetto Healthcare IT Solutions
01.2016 - 07.2017
Business Associate
Montefiore Medical Center
12.2013 - 10.2015
Non-Medical Transportation Driver
Mahopac Car Service
01.2013 - 11.2013
Lead Concierge
Related Management Company
07.2008 - 07.2012
Medical Biller/AR/Collections
Columbia Presbyterian Hospital
03.2005 - 07.2008
Job Coach/Case Manager/Retention Specialist/AA/Asst Program Director
Goodwill Industries of Greater NY
08.2000 - 01.2005
Bible & Theology Certificate Awarded -
Global University
09.1998 - 06.2001
High School Diploma -
Saunders Trades & Technical High School
09.1992 - 06.1996