Mia K. Umek
Orlando,FL
Summary
Accomplished and certified Pharmacy Technician with experience in retail pharmacy environments for major national chains. Skilled at not only talking to patients on a personal level, but also very well at relaying all medical information in the most efficient way possible. Very handy at phone and computer operations for daily pharmacy tasks. Great at problem solving insurance and non traditional issues with patient's prescriptions as well.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Registered Certified Pharmacy Technician
CVS Pharmacy
Orlando, FL
02.2021 - Current
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Counted, measured, and compounded medications following standard procedures.
- Reviewed and verified customer information and insurance provider information.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Processed over 300 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
Third Key Sales Associate
Signet Jewelers
Jacksonville Beach, FL
04.2019 - 03.2020
- Trained team members in successful strategies to meet operational and sales targets.
- Rotated stock according to dates and protocols.
- Opened and closed store 5 days per week by counting registers, making deposits and storing and filing all daily paperwork.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Education
Associate of Arts -
Cuyahoga Community College
Cleveland, OHBachelor of Arts - Clinical Psychology
Valencia College
Orlando, FLAssociate of Arts -
Baldwin Wallace University
Cleveland, OH12.2019
Skills
- Customer Service
- Verbal and Written Communication
- Microsoft Office
- Prioritization and Organization
- Detail-Oriented
- Data Storage and Retrieval
- Payment Processing
- Recordkeeping and Documentation
- Data Entry
Certification
- CPhT - Certified Pharmacy Technician of Florida
Florida Certification for Licensed Pharmacy Technician
Recognized as a Licensed Pharmacy Technician in the State of Florida
Timeline
Registered Certified Pharmacy Technician
CVS Pharmacy
02.2021 - Current
Third Key Sales Associate
Signet Jewelers
04.2019 - 03.2020
Associate of Arts -
Cuyahoga Community College
Bachelor of Arts - Clinical Psychology
Valencia College
Associate of Arts -
Baldwin Wallace University