Robert Gayo
Baltimore,Maryland
Summary
Experienced IT support professional with a strong track record in troubleshooting and resolving hardware and software issues. Proficient in network management and delivering exceptional customer service. Recognized for effective collaboration, adaptability, and achieving results in fast-paced environments. Skilled in various operating systems, network configurations, and IT service management tools. Known for reliability, flexibility, and ensuring seamless IT operations and high user satisfaction.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Programmer Analyst
Harris County District Clerk
01.2017 - 01.2022
- Responsible for developing and managing a comprehensive document system for the Texas judiciary
- Successfully created complex, high-performance SQL stored procedures for reporting in SQL Server databases
- Managed all projects using Microsoft Team Foundation Server (TFS) and Agile and Scrum methodologies
- Leveraged WCF and ASP.NET platforms between government agencies, resulting in a unified platform for managing Texas court activities
- Improved the Harris County Jury Duty system through the implementation of key process improvements using C# and the .Net framework
Programmer Analyst
Centurion Technologies Group
01.2007 - 01.2017
- Streamlined financial applications for web and mobile platforms using ASP.NET, C#, and the Telerik API
- Successfully implemented responsive web design principles, creating the development of several cross-platform web applications
- Successfully delivered complex software development projects by providing strong technical leadership and client management
- Engaged in penetration testing for the remediation of XSS and SQL injection attacks, post-remediation, and reporting
- Achieved YoY compensation increases of 3-5%, earning near-perfect performance ratings
Web Developer/Technician
Peak Technologies Group
01.2000 - 01.2005
- Designed and implemented a corporate website that effectively communicates the company's brand and message
- Developed an online tool enabling the process of configuring and purchasing custom hardware
- Was responsible for successful conversion of employee payroll and benefits data from a legacy implementation to the ADP system
- Served as a liaison, visiting US offices to evaluate IT department relationships and establish a positive internal company brand
Education
Certificate of Technical Studies - CompTIA A + Certification
Per Scholas
Baltimore, MD02-2025
Professional development - Business, Computer Science, Technology
Gale Education
Farmington Hills, MI01.2025
Criminal Justice, Accounting
Community College Baltimore County
Baltimore, MDSkills
- WIFI, Ethernet, SOHO, Router, Switch, CAT 5/6 cabling management, Cybersecurity fundamentals
- Windows, Linux, Mac, IOS, ChromeOS, Android
- Windows Server management including IIS configurations
- Hardware and software Installation, management, backup and restore procedures
- Scripting, VBS, Batch, ASPNET, Visual BasicNet, C#, Python, Java
- HTML, CSS, JavaScript, TypeScript, JQuery, XML
Websites
Certification
- Google IT Support Professional Certificate
- Google AI Essentials Certificate
- CompTIA A+ Certification - Expected 1/2025
- ISC2 CC Certification - Expected 3/2025
- IBM Cyber Security Analyst - Expected 3/2025
Timeline
Programmer Analyst
Harris County District Clerk
01.2017 - 01.2022
Programmer Analyst
Centurion Technologies Group
01.2007 - 01.2017
Web Developer/Technician
Peak Technologies Group
01.2000 - 01.2005
- Google IT Support Professional Certificate
- Google AI Essentials Certificate
- CompTIA A+ Certification - Expected 1/2025
- ISC2 CC Certification - Expected 3/2025
- IBM Cyber Security Analyst - Expected 3/2025
Certificate of Technical Studies - CompTIA A + Certification
Per Scholas
Professional development - Business, Computer Science, Technology
Gale Education
Criminal Justice, Accounting
Community College Baltimore County
Similar Profiles
Alexia Davis JohnsonAlexia Davis Johnson
Senior Court Clerk at Harris County District ClerkSenior Court Clerk at Harris County District Clerk
Mili AlmazanMili Almazan
Election Clerk at Harris County District ClerkElection Clerk at Harris County District Clerk
Asia DavenportAsia Davenport
Intake Clerk at Harris County District ClerkIntake Clerk at Harris County District Clerk