Experienced AV Technician specializing in technology integration and system optimization. Skilled in device repair, system security, and telephony. Proven track record of creating innovative solutions for intricate technical issues. Seeking opportunity to apply technical expertise in a team-oriented setting to support groundbreaking projects.
Hi, I’m
Eddie De Jesus
Technician
New York,NY
Summary
Overview
12
years of professional experience
12
Certifications
Work History
EOS IT Services
TIER 2 FIELD ENGINEER
03.2022 - Current
Job overview
- Deliver daily reports to Project Management team, ensuring timely and accurate updates. Install diverse technology in client sites, enhancing system efficiency’s and reliability. Plan and execute layout and installation of 1st hardware, meeting all contract requirements. Diagnose and resolve technical issues with Crestron, Extron, QSys, and Cisco systems. Manage AV rack building to AVIXA standards, ensuring optimal airflow and layout. Pioneered creative solutions for integrating new technology into existing client infrastructures. Developed novel approaches to overcome installation challenges. Spearhead creative solutions for integrating cutting edge technology into existing infrastructures, overcoming complex installation challenges.
AMG Services
FIELD SERVICE TECHNICIAN II
04.2022 - 01.2022
Job overview
- Installed and maintained digital signage and AV systems, ensuring optimal performance and reliability. Configured and troubleshooting POS terminals, routers, and servers, enhancing system efficiency. Implemented and supported access control systems, maintaining database integrity for security. Planned and executed network cabling projects, optimizing communication infrastructure. Diagnosed and resolved IP issues, improving VOIP and data communication functionality. Streamlined access control processes at Mount Sinai Hospitals, ensuring data integrity and enhancing security protocols for diverse stakeholders. Partnered with multiple vendors to implement diverse security solutions, fostering seamless integration of HID, Lenel, and Sony technologies.
AMD
FIELD MARKETING REPRESENTATIVE
12.2018 - 06.2021
Job overview
- Trained sales consultants and management on AMD products across multiple retailers in Seattle/Tacoma/New York/New Jersey. Conducted national-level training for corporate retail executives and market managers. Supported AMD and OEM initiatives as an advocate trainer, enhancing product knowledge. Executed daily training sessions for retail employees, ensuring up-to-date product expertise. Reported on retail trends and shared best practices, earning Spotlight Award for top performance. Developed and executed daily/weekly and Bi-weekly training sessions for retail employees, enhancing product knowledge and driving AMD’s competitive edge in the market. Championed AMD and OEM initiatives, serving as a key advocate trainer and significantly contributing to brand awareness and product adoption.
Mobile Technologies Inc.
CERTIFIED FIELD SERVICE TECHNICIAN II
12.2018 - 01.2019
Job overview
- Diagnosed and repaired electronic and mechanical issues, ensuring compliance and customer satisfaction. Completed assignments promptly, delivering exceptional on-site customer service. Maintained clean workspaces and demo areas, enhancing overall customer experience. Communicated with District Field Manager to address scheduling, training, and troubleshooting needs. Submitted online surveys and deliverables immediately, ensuring client satisfaction.
Essential
FIELD TECHNICIAN II
05.2016 - 11.2018
Job overview
- Maintained and repaired retail POS equipment and networking Peripherals, enhancing System uptime. Installed and configured voice and data communication equipment, improving operational efficiency. Diagnosed and resolved on-site technical issues, ensuring minimal downtime for clients. Administered VoIP PBX systems and maintained accurate telecom documentation. Tested and terminated various network connections, supporting robust communication systems. Implemented creative solutions for VTC, Nurse Call, and paging systems, adapting to unique client needs and enhancing accessibility.
T-Mobile/CompuCom
FIELD SERVICE TECHNICIAN II
12.2015 - 04.2017
Job overview
- Maintained and repaired POS equipment, desktops, laptops, and printers, ensuring minimal downtime. Documented, upgraded, and replaced hardware/software systems, enhancing operational efficiency. Performed client imaging, backups, and data migrations, ensuring data integrity. Identified and repaired product failures, ordering and replacing parts as needed. Planned and executed casework, achieving measurable results under general supervision.
Dell/Department of Education
FIELD SERVICE TECHNICIAN
01.2014 - 11.2015
Job overview
- Imaged and deployed PCs, laptops, and mobile devices for business and residential clients. Repaired and rebuilt hardware, enhancing system performance for Windows and Mac platforms. Installed software applications, ensuring seamless integration and user satisfaction. Delivered and set up new systems convention centres and hotels, improving client operations. Managed multiple troubleshooting tasks, achieving high-s quality results and client satisfaction. Meticulously rebuilt and repaired various devices, demonstrating comprehensive technical knowledge and precision in troubleshooting.
Chrome Security Systems
FIELD SERVICE ENGINEER/ IT CABLING TECHNICIAN
12.2014 - 05.2015
Job overview
- Installed and maintained VOIP network infrastructure, enhancing connectivity across Tri-State area. Collaborated with design teams to optimize VOIP solutions, ensuring seamless capacity planning. Executed cable installations (Cat5e, Cat6) and network device configurations, improving network reliability. Managed Telecom Expense Management, streamlining cost efficiency and operational effectiveness. Configured and repaired network devices, including PBX systems, boosting overall system performance.
Elite Exhibit Services LLC
AV TECHNICIAN
08.2013 - 11.2014
Job overview
- Installed and dismantled trade show materials for up to 60 crates/ pallets per event, ensuring efficient setup. Travelled to various trade shows, setting up and breaking down booths, maintaining high standards. Managed custom booth design and production, adhering to client specifications and timelines. Created detailed booth layouts for shows ranging from 100 to 6,400 square feet, optimizing Space usage. Identified and resolved issues quickly, ensuring smooth event operations and clients satisfaction. Coordinated seamlessly with cross- functional teams to execute flawless trade show presentations, from initial planning to on- site management.
PSAV Presentation Services
TRADESHOW PC TECHNICIAN & ASSISTANT NETWORK ADMINISTRATOR
01.2013 - 11.2014
Job overview
- Coordinated equipment installation and support for events, ensuring all: systems functioned flawlessly. Maintained client content archives and core software directories, ensuring data integrity. Collaborated with warehouse staff to test and pack equipment, ensuring readiness for events. Assisted with WAN/LAN and server maintenance, enhancing network reliability. Developed and executed backup plans for servers and laptops, safeguarding critical data. Managed complex AV setups for remote events, ensuring seamless integration of equipment and vendor coordination for optimal client experiences. Spearheaded server maintenance and network administration, significantly improving system reliability and reducing downtime for critical operations.
Education
Cuny Brooklyn CollegeBrooklyn, NY
BACHELOR'S from COMPUTER SCIENCE
University Overview
3.5 GPA
Skills
- Networking/IT Customer Support, Hardware/Software Support, Desk Support, Switch Configuration/Support
- Low-Voltage, TCP/IP, Audio/Visual Intergration, Digital Signage, Ethernet, IPV6, CAT 5/6, CCTV, DNS/DHCP, Firewall, Fiber, VOIP
- Building automation, Structured Cabling, Telephony Installation/Support, Security systems, Access Control, PuTTY, SSH, FTP, TelNet, Zen desk, Salesforce, Jira, VMware, OSI Model, Cisco Webex, ConnectWise, Avaya, ServiceNow, LAN/WAN/VLAN WiFi, RF, COAX, Remote Access, VPN, Live chat Support
- Windows/Mac/Linux Hardware Support, Mobile Device Management , Ubuntu, SCCM, SaaS, Azure, Exchange, Sonicwall
- Social media management, Videography/Photography, Pre/Post Production, Adobe Photoshop, Adobe Illustrator CRM software, Presentation , Android, Unity, Computer-graphics, Content creation, Adobe After Effects, Adobe Premiere, Final Cut Pro, Avid, Video editing, Graphic design, Adobe Creative Suite, Adobe Light room, Photo editing, Capture One
- RFI management, Service request management, Procedural documentation, Technical Reporting/Documentation
- Research & development, Inventory Management, Data Analysis, Mobile Development, System Optimization, Client Relationship Management
Certification
AVIXIA CTS PREREQUISITE AV 1 CERTIFIED
AVIXIA AV TECHNOLOGIST
CRESTRON CORE CERTIFIED
Q-SYS LEVEL ZERO CERTIFIED
Q-SYS LEVEL ONE CERTIFIED
CISCO TELEPRESENCE COORDINATOR
AVID PRO-TOOLS CERTIFIED
TeSira 101 CORE CONCEPTS CERTIFIED
LUTRON CERTIFIED (In Process )
TeSira FORTE CERTIFICATION (In Process)
BiAMP CERTIFIED (In Process)
DANTE CERTIFICATION (In Process )
ADOBE CREATIVE SUITE EXPERT
ABLETON PRODUCTION EXPERT
COMPTIA A+ CERTIFICATION
COMPTIA NETWORKING + CERTIFICATION
DELL DCSE FOUNDATION 2013-PRESENT DESKTOPS DELL DCSE FOUNDATION 2013-PRESENT PORTABLES DELL DCSE MICROSOFT WINDOWS EXPERT
DELL DCSE PRINTER FOUNDATIONS EXPERT
DELL DCSE TECH TOOL DISPATCH/INVENTORY CERT.
OSHA 10 , OSHA 30 , OSHA SST
Accomplishments
Accomplishments
- Collaborated with team of 30 in the deconstruction on Meta 770 Broadway & Meta Park Ave South and development of Meta Farley, (Moynihan Station) Meta 30 & 50 Hudson Yards.
- Supervised team of 15 staff members in Reconstruction of Meta Pittsburgh.
- Achieved Live Stage Room & Divisible Conference rooms Intergration by completing ahead of schedule with accuracy and efficiency.
- Resolved AV Installation issues through testing prior to hand off to client.
- Managed a network of 150 devices as Lead Onsite Tech for T-Mobile Times Square.
- Installation of over 100 stores from Physical to Digital Signage for Dunkin Donuts.
- Managed Network/Telecom Support in Hospitality/Retail Environments
Timeline
FIELD SERVICE TECHNICIAN II
AMG Services
04.2022 - 01.2022
TIER 2 FIELD ENGINEER
EOS IT Services
03.2022 - Current
FIELD MARKETING REPRESENTATIVE
AMD
12.2018 - 06.2021
CERTIFIED FIELD SERVICE TECHNICIAN II
Mobile Technologies Inc.
12.2018 - 01.2019
FIELD TECHNICIAN II
Essential
05.2016 - 11.2018
FIELD SERVICE TECHNICIAN II
T-Mobile/CompuCom
12.2015 - 04.2017
FIELD SERVICE ENGINEER/ IT CABLING TECHNICIAN
Chrome Security Systems
12.2014 - 05.2015
FIELD SERVICE TECHNICIAN
Dell/Department of Education
01.2014 - 11.2015
AV TECHNICIAN
Elite Exhibit Services LLC
08.2013 - 11.2014
TRADESHOW PC TECHNICIAN & ASSISTANT NETWORK ADMINISTRATOR
PSAV Presentation Services
01.2013 - 11.2014
Cuny Brooklyn College
BACHELOR'S from COMPUTER SCIENCE
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