DENNIS BURLISON
Tucson,AZ
Summary
I am seeking a position that can utilize my college education in software engineering. Authorized to work in the US for any employer
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
42
42
years of professional experience
1
1
Certification
Work History
IT Field Services Engineer Level 2
Micron Semiconductors
10.2023 - 07.2025
- Working with field services to deploy new systems, troubleshoot existing systems, and assist user with all Information Technology related concerns.
IT Service Desk Level 2 Admin
IBM Platform engineering services
01.2015 - 10.2023
- Providing Technical Support for Multiple clients via phone and chat. Supporting Window, Mac, iPhone, androids, tablets, POS system, VPN's, Etc. Backup onboarding / offboarding agent creating AD accounts and setting up security groups. Working directly with leads on special projects and assisting with one-on-one training with new agents.
Technical Support Level 3 technician for NASA, NMCI
Technician Hewlett-Packard
01.2012 - 12.2015
- Medicare and other government contracts. Involved setting up of print servers, installing software for clients, and an array of technical support from Virtual Machine setup to software troubleshooting and configuration.
Customer Service Representative
TELMATE INC
01.2011 - 12.2011
- Professional who effectively supported, routed, and resolved inbound and sales calls for correctional and immigration facility phone accounts.
Contract Technician
SOS STAFFING SERVICES INC
01.2010 - 12.2010
- Hands-on telecommunications resource who professionally rigged sensitive geometric equipment utilized in finding and identifying geographical formations.d.burlison@email.itt-tech.eduSkilled at troubleshooting and calibrating equipment, replacing o-rings, rewiring electronic head and wire socket.
- Adept at using a running wench to control tools going in and out of a well at depths of more than 10,000 feet.
- Safely and compliantly handled radioactive sources used to capture proper readings
Customer Service Associate
WAL-MART
01.2008 - 12.2010
- Quickly and accurately assembled bicycles, barbecue grills, furniture, and product displays for new merchandise. Successfully supported assistance and sales initiatives as a Lawn and Garden Center Cashier.
- Inventory Control Specialist who stored overstock, evaluated restock items, and did inventory counts
Product Support Specialist
AMERICA ONLINE
01.2003 - 12.2007
- Analytical, consultative, and problem-solving asset who thoroughly researched and fixed unresolved technical issues with AOL products through the collection and analysis of the customers systems information. Generated applicable technical procedures to quickly and completely fix the issue, training support personnel, and inform engineers of necessary changes.
- Field Support Team Liaison to the AOL Macintosh Department who provided enhanced training and processes which improved the satisfaction index from 74% to more than 85%. Concurrently improving the first-time fix rate by over 10%.
- Customer Care Consultant who tested and documented America Online client software
Inventory Control Specialist
HOME DEPOT
01.2003 - 12.2004
- Logistics and merchandising specialist who received, unloaded, and documented inventory shipped into the store, accurately input invoices, and stocked and created end caps after filling store shelves.
- Licensed to forklift, scissor lift, and electric pallet jack
Fuel Station Supervisor
PRINCE WILLIAMS SCHOOL DISTRICT
01.2003 - 12.2004
- Effectively and efficiently supervised the daily operations of the school bus fueling station. Diligently maintained computer logs of bus maintenance and fuel use as well as ordered and received fuel deposits.
Lead Fire and Security Dispatcher
RAYTHEON MISSILE SYSTEMS
01.1994 - 12.2002
- Led all plant-wide 911 emergency services including fire, medical, hazmat, and security. Promoted to Lead Dispatcher where duties included training new dispatchers, creating and maintaining dispatch logs, and writing detailed incident reports. Promoted from Assistant Dispatcher. (Top Secret Clearance)
- Security Officer who safely worked entry gates and perimeter patrol, provided building tours, and classified material disposal.
Sonar Technician Second Class
UNITED STATES NAVY
01.1984 - 12.1993
- Highly trained military asset who performed electronic analysis, preventative and predictive maintenance, and timely and detailed repairs on the AN-SQR-17 Passive Sonar buoy system. Accurately tracked surface and subsurface contacts, analyzed the type of contact, as well as its speed, distance, and location.
- IMA Sonar Repair Team, Sub Base Pearl Harbor, Supply Officer, Training Officer, On Duty Officer of the Day for all repair facilities reporting directly to the Commanding Officer. Consistently provided new
- Micron Confidential
- Micron Confidential sonar equipment installations, repairs, at-sea change-outs of towed sonar arrays, and cable repair and replacement.
- Escort service for oil tankers in the Gulf during operation Desert Storm
Education
AS - Computer & Electronics Engineering
ITT Technical Institute
San Diego, CA08.2012
Bachelors of IT - Software Engineering
University of Phoenix
Skills
- Audio/video hardware expertise
- Proficient in remote access software
- Experienced with Vista software
- Proficient in Microsoft Office
- Active Directory management
- Jira project management
- Project coordination
- IOS
- IT troubleshooting expertise
- Data storage solutions
- Experienced with Mac OS
- Dynamic Host Configuration Protocol expertise
- Experience with modem configurations
- Proficient in MS Office
- Experienced with Microsoft NET framework
- Experienced with Multi-Sim 101 software
- Proficient in network card installation
- Proficient in English
- Expertise in computer hardware systems
- Experienced with Windows 98 operating system
- Issue resolution expertise
- Database design and maintenance for Raytheon's Fire and Security
- Experience with secure VPN solutions
- Knowledgeable in operating system management
- IT support
- LAN
- Mobile device management
- Java development
- Circuit boards
- Motherboards
- Microsoft Virtual Studio
- ServiceNow support expertise
- Detail-oriented memory skills
- TCP
- Technical desktop support
- X-HTML
- Firewall
- Floppy disks
- SharePoint collaboration tools
- Windows
- And related peripheral devices Web: HTML
- Customer service
- Software deployment
- Citrix environment management
- SQL
- Adobe and Software: Products
- VMWare
- WAN
- Computer networking
- TCP/IP
- IT
- Help desk
- SCCM
- System diagnostics expertise
- Analytical problem-solving
- Project management
- Project planning
- Data analysis
- Critical thinking
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 12 staff members.
Certification
- Driver's License
- Forklift Certification
Languages
English
Native or Bilingual
Timeline
IT Field Services Engineer Level 2
Micron Semiconductors
10.2023 - 07.2025
IT Service Desk Level 2 Admin
IBM Platform engineering services
01.2015 - 10.2023
Technical Support Level 3 technician for NASA, NMCI
Technician Hewlett-Packard
01.2012 - 12.2015
Customer Service Representative
TELMATE INC
01.2011 - 12.2011
Contract Technician
SOS STAFFING SERVICES INC
01.2010 - 12.2010
Customer Service Associate
WAL-MART
01.2008 - 12.2010
Product Support Specialist
AMERICA ONLINE
01.2003 - 12.2007
Inventory Control Specialist
HOME DEPOT
01.2003 - 12.2004
Fuel Station Supervisor
PRINCE WILLIAMS SCHOOL DISTRICT
01.2003 - 12.2004
Lead Fire and Security Dispatcher
RAYTHEON MISSILE SYSTEMS
01.1994 - 12.2002
Sonar Technician Second Class
UNITED STATES NAVY
01.1984 - 12.1993
Bachelors of IT - Software Engineering
University of Phoenix
AS - Computer & Electronics Engineering
ITT Technical Institute