Gabrielle Smith
San Antonio,TX
Summary
Resourceful professional in installation, maintenance, and repair with a knack for completing tasks efficiently and productively while ensuring compliance with industry standards and regulations. Possess specialized skills in troubleshooting, preventive maintenance, and equipment safety protocols. Demonstrated ability to adapt quickly to new technologies and methodologies. Excel in time management, problem-solving, ensuring seamless operations and customer satisfaction, and teamwork to deliver high-quality workmanship on schedule.
Overview
15
15
years of professional experience
Work History
Lead Field Service Representative
Becton Dickinson and Company
04.2022 - Current
- Conducted testing of software, hardware, and systems to ensure quality and reliability.
- Disassembled dysfunctional machinery to perform root cause analysis and repairs.
- Installed new components or replaced defective parts to restore functionality.
- Provided technical support and troubleshooting assistance to customers in the field.
- Administered preventative maintenance on medical equipment for customers as needed.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
Delivery Courier
FedEx
12.2017 - 04.2022
- Kept detailed logs of mileage, maintenance, and delivery activities for reporting purposes.
- Created daily delivery routes to maximize efficiency while minimizing travel time.
- Followed all safety regulations while operating a motor vehicle on public roads.
- Used GPS navigation to plan routes and rerouted for unexpected delays.
- Loaded and unloaded vehicle with packages, ensuring secure and organized arrangement to prevent damage.
- Participated in training sessions to improve delivery methods, safety practices, and customer service skills.
- Interacted professionally with customers, collecting signatures and handling cash or electronic payments when necessary.
Security Officer
Securitas Security Services USA
03.2014 - 11.2017
- Detected and responded to emergency situations through keen listening and close observation to respond appropriately to alarms.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Searched bags and vehicles manually to identify prohibited items and contraband.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
Security Officer
Universal Protection Security Services
12.2013 - 03.2014
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Provided friendly and professional assistance to employees, visitors and customers.
- Monitored premises and recorded activity in daily officer reports.
- Surveyed property to prevent and identify vandalism or disarmed alarm systems.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
Program Aide
Boys and Girls Club of Austin County
04.2010 - 08.2011
- Prepared lesson plans based on established curriculum guidelines.
- Assisted management with planning and logistics for program activities.
- Provided support to children in a classroom setting.
- Maintained updated knowledge through continuing education and advanced training.
- Monitored student performance in order to identify areas of improvement.
- Supervised activities to keep children safe in various situations.
- Helped maintain a safe learning environment for all participants.
Education
Bachelor of Science - Criminal Justice
Southern New Hampshire University
Manchester, NH12-2021
Bachelor of Science - Biology
University of Houston
Victoria, TX05-2016
Skills
- System Familiarity
- Communication
- Instructing
- Compiling
- Interpersonal
- Microsoft office proficiency
References
References available upon request.
Timeline
Lead Field Service Representative
Becton Dickinson and Company
04.2022 - Current
Delivery Courier
FedEx
12.2017 - 04.2022
Security Officer
Securitas Security Services USA
03.2014 - 11.2017
Security Officer
Universal Protection Security Services
12.2013 - 03.2014
Program Aide
Boys and Girls Club of Austin County
04.2010 - 08.2011
Bachelor of Science - Criminal Justice
Southern New Hampshire University
Bachelor of Science - Biology
University of Houston
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