Christopher Cogswell
Kearney,MO
Summary
Dependable professional with strong background installing, maintaining and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional. I am willing to take on new tasks and challenges while looking for the best outcome.
Resourceful Field Service Representative with background managing and resolving complex customer issues. Skilled in maintaining strong customer relationships, troubleshooting equipment, and coordinating service schedules. Demonstrated ability to enhance operational efficiency while ensuring compliance with industry standards and regulations. Known for contributing to team success through hard work, attention to detail, and problem-solving skills.
Overview
21
21
years of professional experience
7
7
years of post-secondary education
Work History
Lead Field Service Representative
Schneider Electric
Des Moines, Iowa
03.2022 - Current
- Help area manager maintain required service representative utilization rates.
- Conducted safety audits and LOTO compliance checks.
- Assisting scheduling and local sales partners to ensure correct technicians were assigned to jobs.
- Help to create on call and national travel scheduling lists.
- Record keeping personnel SR qualifications to ensure compliance.
- Attended TEX and technical support teams weekly meetings.
- Works with project management and customers to ensure large scale preventive maintenance, startups, and revitalizations services were executed correctly and efficiently.
Senior Field Service Representative
Schneider Electric
Kansas City, MO
05.2005 - 02.2022
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Completed scheduled appointments on time to drive quality service.
- Assessed schematics and repair manuals to assess malfunctions and perform repairs.
- Filled out work orders, safety reports, and maintenance plans to document work completed.
- Lead larger UPS projects in the Kansas City area by overseeing the manpower and the technical aspects of the project.
- Train new employees on the UPS line of products and on safety policies
- Utilize all the tools and information provided to accomplish a task
- Work with various departments such as technical support, scheduling department and the sales team to resolve complex issues
- 16+ years of customer experience
- Up to date on all MGE and APC UPS systems
Education
Avionics
United States Navy
02.1994 - 09.2000
Some College (No Degree) - Computer And Information Sciences
Hawaii Pacific University
Honolulu, HISome College (No Degree) - Business Administration
Oklahoma City Community College
Oklahoma City, OKSkills
- Following Safety Practices
- Troubleshooting and Diagnostics
- Knowledge of Industry Best Practices
- Worksite Preparation
- Team Building
- Friendly, Positive Attitude
- Critical Thinking
- First Aid/CPR
- Customer Service
- Working Collaboratively
- Conflict Resolution
- Microsoft Office
- Work Ethic
- Reliable and Trustworthy
- OSHA 30 hour certification
Timeline
Lead Field Service Representative
Schneider Electric
03.2022 - Current
Senior Field Service Representative
Schneider Electric
05.2005 - 02.2022
Avionics
United States Navy
02.1994 - 09.2000
Some College (No Degree) - Computer And Information Sciences
Hawaii Pacific University
Some College (No Degree) - Business Administration
Oklahoma City Community College