Karen Ledoux
Salem,OR
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Field Service Representative
Redbox Automated Retail LLC
Salem, OR
10.2010 - Current
- Performed regular maintenance and repairs to customer equipment.
- Provided technical support and troubleshooting assistance to customers in the field.
- Utilized diagnostic tools to identify problems with customer equipment.
- Demonstrated product features and functionality to customers.
- Reported customer feedback on products and services to management team.
- Developed strong relationships with clients by providing excellent customer service.
- Ensured compliance with company policies, procedures, and safety standards.
- Coordinated with other departments when additional resources or personnel were needed.
- Assisted in the development of new processes and procedures related to field service operations.
- Provided on-site training for new employees as required.
- Monitored inventory levels of parts used in field service operations.
- Traveled regularly between assigned locations as needed for service calls.
- Installed new components or replaced defective parts to restore functionality.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Kept records of parts and equipment used in projects to update inventory.
- Communicated with distributors to acquire necessary equipment for projects.
- Inspected materials and equipment regularly to check for potential hazards and machine defects.
Education
Tillamook High School
Tillamook, OR06-1985
Skills
- Field Operations
- Preventive Maintenance
- Parts replacements
- Equipmkills
- Following safety practices
- Adaptability and Flexibility
- Inventory Management
- Team Collaboration
- Knowledge of industry best practices
- Reliability
- Time management abilities
- Attention to Detail
- Self Motivation
- Decision-Making
Certification
- 100% on annual course: Safety-Smith Driving 5 Keys
References
References available upon request.
Timeline
Field Service Representative
Redbox Automated Retail LLC
10.2010 - Current
Tillamook High School
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