Summary
Overview
Work History
Education
Skills
Timeline
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Icxayana Magallon

Hayward,CA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Optometrist Assistant

Hayward Optometry
03.2022 - Current
  • Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
  • Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
  • Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.

Eligibility Service Representative

Maximus LLC
02.2017 - 03.2022
  • Introduced Medi-Cal recipients to their corresponding county's managed health plans.
  • Provided knowledge and resources to consult recipients and assist with the enrollment process.
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Handled customer service inquiries in person and via telephone.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Sustained positive relationships with staff members at Social Services Agencies for essential understanding of internal process to provide accurate information
  • Knowledgeable in deciphering Medi-Cal Eligibility Data System

Sales Associate

Forever 21
11.2015 - 11.2016
  • Helped customers complete purchases, locate items, and join reward programs.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

GED -

Hayward Adult School
Hayward, CA
07.2012

Skills

  • Bilingual: fluent in english and spanish
  • Excellent problem solving skills
  • Excellent customer service skills
  • Ability to prioritize and adapt to changing situations in a calm and professional manner
  • Basic data entry
  • Excellent phone etiquette and ability to communicate orally and in writing
  • Self managed and self motivated
  • Great computer skills

Timeline

Optometrist Assistant

Hayward Optometry
03.2022 - Current

Eligibility Service Representative

Maximus LLC
02.2017 - 03.2022

Sales Associate

Forever 21
11.2015 - 11.2016

GED -

Hayward Adult School

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Icxayana Magallon