Icxayana Magallon
Hayward,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Optometrist Assistant
Hayward Optometry
03.2022 - Current
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
Eligibility Service Representative
Maximus LLC
02.2017 - 03.2022
- Introduced Medi-Cal recipients to their corresponding county's managed health plans.
- Provided knowledge and resources to consult recipients and assist with the enrollment process.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Entered patient demographic and insurance data into electronic medical record system.
- Handled customer service inquiries in person and via telephone.
- Managed patient registration process, confirming data accuracy and completeness.
- Sustained positive relationships with staff members at Social Services Agencies for essential understanding of internal process to provide accurate information
- Knowledgeable in deciphering Medi-Cal Eligibility Data System
Sales Associate
Forever 21
11.2015 - 11.2016
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
GED -
Hayward Adult School
Hayward, CA07.2012
Skills
- Bilingual: fluent in english and spanish
- Excellent problem solving skills
- Excellent customer service skills
- Ability to prioritize and adapt to changing situations in a calm and professional manner
- Basic data entry
- Excellent phone etiquette and ability to communicate orally and in writing
- Self managed and self motivated
- Great computer skills
Timeline
Optometrist Assistant
Hayward Optometry
03.2022 - Current
Eligibility Service Representative
Maximus LLC
02.2017 - 03.2022
Sales Associate
Forever 21
11.2015 - 11.2016
GED -
Hayward Adult School
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