Edward Santilli
Program Manager
South Kingstown,RI
Summary
Experienced Program Manager offering advanced knowledge of operations across functional operations and projects related to crisis management. Excellent understanding of organizational strategies and implementation of new initiatives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Program Manger
Everbridge
Burlington, MA
01.2022 - Current
- Designed infrastructure solutions to resolve business issues and improve delivery processes.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
- Devised tools and benchmarks to improve team performance and monitor production.
Sr. Solutions Consultant
Everbridge
Burlington, MA
01.2019 - 01.2022
- Drafted integration plans to ease assimilation of products into customers' business infrastructure.
- Coordinated support responses to customer issues, verifying closure of concerns and correction of deficiencies.
- Developed and maintained long-term relationships with clients, fostering strong service bonds and encouraging return patronage.
- Implemented Everbridge Software for strategic, global clients.
- Translated technical concepts and information into terms parties could easily comprehend.
- Built, tested and deployed scalable, highly available and modular software products.
Enterprise Response & Resiliency Manager
CVS
Woonsocket, RI
07.2018 - 01.2019
- Manage the Operations Center, which has a 24/7 responsibility to assess threats across the organization and coordinate other functional entities as part of incident response
- Provide critical support and serve as the main point of contact for the intake, escalation and initial triage of all reported emergencies, incidents, and critical events
- Monitor global threats to the operational ecosystem which includes: employees, locations, operations, vendors, travelers, and supply chain.
- Responsible for development of communication notification processes, templates and dissemination methodology for utilization during daily operations, incidents and events
- Oversee development of Everbridge Incident Management implementation and training program
Strategy, Innovation, and PM Advisor
CVS
Woonsocket, RI
06.2017 - 07.2018
- Managed the department's execution of its strategies, goals and projects to ensure continuous maturity with the ongoing risk and threat landscape in order to maintain enterprise resiliency
- Responsible for developing and improving department processes and technology to support the enterprise's resiliency and business operations
- Developed program metrics and analytics that reflect the department’s execution of its strategies, standards and goals, and associated enterprise operational risks
- Developed and refined Archer applications based on end user requirements
Business Continuity Analyst
CVS
Woonsocket, RI
04.2015 - 07.2018
- Responsible for program implementation which included business impact assessments (BIA), recovery strategy development, and conducting tabletop exercises (TTX).
- Revamped business continuity plans (BCP) to enhance company's capability of maintaining and recovering critical business functions.
- Devised and deployed training tools and business structures to help department leaders and liaisons develop and improve business continuity plans.
- Conducted alternate workplace testing with SunGard.
- Identified risks and worked directly with business leadership to develop risk mitigation solutions to minimize impact.
Education
Bachelor of Science - Accounting
Johnson & Wales University
Providence, RISkills
Policy and procedure improvements
Program leadership
Global Security Processes
Disaster Recovery / Business Continuity
Project Management
Strategic planning
Proficient in MS Suite (including Project)
Customer and personnel training
Certification
ABCP
Timeline
Program Manger
Everbridge
01.2022 - Current
Sr. Solutions Consultant
Everbridge
01.2019 - 01.2022
Enterprise Response & Resiliency Manager
CVS
07.2018 - 01.2019
Strategy, Innovation, and PM Advisor
CVS
06.2017 - 07.2018
Business Continuity Analyst
CVS
04.2015 - 07.2018
Bachelor of Science - Accounting
Johnson & Wales University