Yaroslav Zalozh

• Directed investigations to verify and resolve customer or shipper complaints.
• Facilitated communications between customers and field personnel to answer questions or resolve concerns.
• Closely monitored dispatch board to triage and prioritize over daily calls and emails.
• Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
• Directed dispatching, routing and tracking of fleet vehicles.

Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties counting drawers), providing feedback and training. Ensure everyone is working hard doing amazing specifications and high-quality standards.