Renu Malik
The Colony,TX
Summary
Accomplished Tax Preparer and IT Managing Specialist with a proven track record at H&R Block and Clinical & Support Options, adept in Electronic Filing Software and excelling in client communication. Enhanced tax filing accuracy and IT systems efficiency, leveraging skills in financial management and technical support to resolve complex issues and improve client satisfaction.
Overview
5
5
years of professional experience
Work History
Tax Preparer
H&r Block
10.2022 - Current
- Collaborated with clients to answer questions and provide advice on tax matters.
- Facilitated communication between clients and tax authorities.
- Facilitated communication between clients and IRS or state tax agencies, resolving discrepancies and ensuring accurate filings.
- Prepared written responses or tax return amendments to resolve state and federal notices.
- Researched complex tax issues utilizing online resources and professional tax software.
- Calculated estimated tax payments for clients.
- Responded to inquiries from IRS and other tax authorities.
Test Proctor
Deerfield Academy
12.2019 - 02.2022
- Reduced instances of cheating with vigilant monitoring and adherence to established anti-cheating measures.
- Followed established guidelines in allowing fine waivers and issuing library cards.
- Assisted in the development of new testing policies, contributing to an improved proctoring process.
COVID-19 Contact Tracer
Partners In Health
01.2021 - 12.2021
- Notified and interviewed individuals to ascertain novel coronavirus exposure level.
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
- Provided educational and informational resources regarding isolation policies and quarantine measures.
- Improved contact tracing efficiency with accurate data entry and case management system utilization.
- Provided emotional support for distressed individuals during difficult conversations surrounding their potential exposure to COVID19.
- Increased case resolution rates by maintaining organized records of all contact tracing activities.
- Collaborated with local organizations to expand health services and resources.
Test Proctor
Holyoke Community College
11.2019 - 09.2021
- Performed shelf reading to monitor accurate placement of materials.
- Supported the overall goals of the testing center by consistently demonstrating professionalism, competence, and dedication to student success.
- Maintained accurate records for all exams administered, facilitating efficient test score processing and reporting.
IT Managing Specialist
Clinical & Support Options
10.2019 - 01.2021
- Installed and configured operating systems and applications.
- Performed server backups and changed and replaced backup tapes daily.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Installed, configured and maintained computer systems and network connections.
- Researched product and issue resolution tactics to address customer concerns.
- Configured and tested new software and hardware.
- Assisted in development of system security protocols.
- Managed high levels of call flow and responded to [Type] technical support needs.
- Maintained a comprehensive knowledge of current industry trends, developments, tools, or techniques relevant to the role of an IT specialist.
Education
Tax Preparer Certification - Taxation
H&R Block
Texas10.2022
Associate of Computer Science - Information Technology
Greenfield Community College
Greenfield, MA05.2019
Bachelor of Arts - Education
Maharshi Dayanand University
ROHTAK, HARYANA INDIA07.2015
Master of Science - English Literature
Maharshi Dayanand University
Rohtak, Haryana India05.2013
Bachelor of Science - English Literature
Maharshi Dayanand University
ROHTAK,HARYANA INDIA05.2011
Skills
- Electronic Filing Software
- Individual Taxation
- Registered Tax Return Preparer
- Client Communication
- Income Tax Preparation
- Tax Return Filing
- Organization skills
- Data Confidentiality
- Financial Management
- Multiple State Tax Filing
Languages
English
Full Professional
Hindi
Native or Bilingual
AMERICAN SIGN LANGUAGE
Professional Working
Timeline
Tax Preparer
H&r Block
10.2022 - Current
COVID-19 Contact Tracer
Partners In Health
01.2021 - 12.2021
Test Proctor
Deerfield Academy
12.2019 - 02.2022
Test Proctor
Holyoke Community College
11.2019 - 09.2021
IT Managing Specialist
Clinical & Support Options
10.2019 - 01.2021
Tax Preparer Certification - Taxation
H&R Block
Associate of Computer Science - Information Technology
Greenfield Community College
Bachelor of Arts - Education
Maharshi Dayanand University
Master of Science - English Literature
Maharshi Dayanand University
Bachelor of Science - English Literature
Maharshi Dayanand University
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