Tia Sykes
Whitsett,NC
Summary
Proven Tax Preparer at Step by Step Tax Services, adept in income tax preparation and client communication, significantly increased client satisfaction. Leveraging expertise in tax law compliance and relationship building, consistently delivered accurate tax solutions, fostering trust and loyalty. Demonstrated exceptional skill in handling sensitive information and navigating complex tax situations, achieving high client retention rates.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Tax Preparer
Step by Step Tax Services
Whitsett, NC
01.2007 - Current
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Assessed client tax situations to determine best filing options.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.
- Maintained compliance by adhering to current tax laws and regulations.
- Educated clients on tax planning strategies, helping them save money in future years.
- Identified potential tax deductions and credits, maximizing clients' refunds or minimizing owed amounts.
- Provided exceptional customer service, resulting in high client retention and satisfaction rates.
- Utilized tax software to prepare returns and meet deadlines.
- Prepared written responses or tax return amendments to resolve state and federal notices.
Blackjack Dealer
Caesars Entertainment
Danville, VA
09.2023 - 08.2025
- Enhanced customer experiences by providing exceptional service and maintaining a professional demeanor at the blackjack table.
- Demonstrated flexibility in scheduling availability to accommodate peak periods or special events within the casino.
- Handled sensitive situations such as intoxicated players discreetly, ensuring minimal disruption to other guests'' enjoyment.
- Handled Number cash out and buy in transactions each night.
- Managed player disputes and resolved issues in a timely manner, fostering a positive gaming atmosphere.
- Supported new dealer training initiatives by mentoring incoming employees on proper techniques and procedures.
- Maximized table profitability while ensuring fairness by accurately tracking chip inventories and buyins.
- Promoted VIP cards and packages to returning customers and new ones.
- Completed daily money reports and balancing.
- Dealt cards and winnings to customers.
- Assisted in player retention through friendly interaction, encouraging repeat visits to the casino.
- Supported dealer team members by sharing knowledge of game strategies and best practices for optimal performance.
- Increased game speed and efficiency with proficient shuffling, cutting, and card handling techniques.
- Contributed to a positive work environment by maintaining open communication and fostering productive relationships with colleagues.
- Improved game flow with consistent attention to detail when dealing cards, paying bets, or collecting losses from players.
- Participated in regular meetings with floor supervisors to discuss performance and areas for improvement.
- Communicated with winners and losers about processes.
- Maintained smooth gameplay by effectively communicating with other dealers, floor supervisors, and pit managers.
- Enforced game rules to maintain fair paly and avoid disputes.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Answered players questions and resolved disputes to provide excellent customer service.
- Monitored players behavior, taking appropriate action against rule violations.
- Learned and followed company procedures to maintain consistency and standards.
- Handled and shuffled cards and playing pieces to maintain game integrity.
- Inspected table games and equipment to confirm proper function.
Shift Manager
Bojangles' Famous Chicken 'n Biscuits
09.2022 - 09.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Tracked receipts, employee hours, and inventory movements.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
- Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
- Optimized shift operations to meet and exceed sales targets without compromising on service quality.
- Addressed and resolved staffing issues promptly, minimizing disruptions to shift operations and maintaining service standards.
- Conducted regular staff meetings to communicate targets and operational updates, keeping team well-informed and aligned.
- Supervised ongoing daily production phases.
- Kept accurate and detailed records of personnel progress and productivity.
Loader and Unloader
Fed Ex Ground
Whitsett, NC
11.2022 - 01.2023
- Maintained workplace safety by adhering to company guidelines and promptly addressing potential hazards.
- Enhanced loading efficiency by implementing proper lifting techniques and utilizing appropriate equipment.
- Reduced cargo damage by securely fastening and organizing items in accordance with shipment requirements.
- Picked, received and loaded orders using forklift or pallet jack and inspected and maintained warehouse machines.
- Improved customer satisfaction by skillfully handling fragile items during the loading and unloading process, minimizing breakage incidents.
- Ensured timely deliveries by consistently meeting deadlines for loading and unloading tasks.
- Facilitated smooth operations by closely collaborating with team members to coordinate loading and unloading processes.
- Supported warehouse team in maintaining clean workspaces, effectively reducing potential hazards and fostering a positive working atmosphere.
- Lifted and slid packages weighing up to Number pounds on conveyor belts to transport items.
- Expedited order fulfillment by accurately picking products from storage shelves according to pick lists provided.
- Consistently met performance targets by prioritizing high-priority shipments for faster turnaround times.
- Increased safety on job, adhering strictly to protocols during loading operations.
- Improved loading times, using forklifts and pallet jacks efficiently.
- Decreased loading errors, paying close attention to order details and specifications.
- Expedited shipment process, accurately labeling and documenting items for shipping.
- Reduced damage to goods, carefully handling fragile items during loading and unloading.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Assisted in receiving, stocking and distribution of merchandise.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Assembled pallets and crates for secure transportation of materials.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
Education
Bachelor Of Accounting - Accounting
Strayer University
Raleigh, NCSkills
- Organization skills
- Document Preparation
- Income Tax Preparation
- Local, state, and federal tax returns
- Bookkeeping
- Relationship Building
- Tax Return Preparation
- Client Communication
- Data inputting
- Data Gathering
- Tax Law Compliance
- Verbal/written communication
- Financial Statements
- Payroll familiarity
- Financial Management
- Tax Compliance
- Information Processing
- Financial statement review
- Regulatory Compliance
- Records Management
- Tax code knowledge
- Tax reporting
- Tax Credits Expertise
- Mathematical Calculations
- Accounting software mastery
- Legal Research
- Tax Law
- IRS Representation
- Client Interviews
- Individual Tax Returns
- Decision-Making
- Registered Tax Return Preparer
- Customer Service
- Data Entry
- Client Account Management
- Data Analysis
- Tax Return Filing
- Client Invoicing
- Small Business Tax Returns
- Appointment Scheduling
- Valid PTIN
- Error Detection
- Account Auditing
- Electronic Filing Software
- Payment Processing
- Office Equipment Inspection
Certification
Gaming/ Gambling License
Timeline
Blackjack Dealer
Caesars Entertainment
09.2023 - 08.2025
Loader and Unloader
Fed Ex Ground
11.2022 - 01.2023
Shift Manager
Bojangles' Famous Chicken 'n Biscuits
09.2022 - 09.2023
Tax Preparer
Step by Step Tax Services
01.2007 - Current
Bachelor Of Accounting - Accounting
Strayer University