Rebeca Garcilaso
Springfield,MO
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Tax Preparer
Accurate Tax Services
Springfield, MO
01.2017 - 04.2024
- Completes and fills paper and electronic returns with tax departments at local, state, and federal levels
- Reviews available data and compares against tax codes to determine exemptions, deductions, and potential liabilities
- Maintains complete records of clients tax returns and supported documents in a secure area
- Compiled data from clients to accurately complete tax forms.
- Researched federal, state, and local laws to ensure compliance with regulations.
- Explained complex tax regulations in an easy-to-understand manner for clients' understanding.
- Maintained accurate records of all client transactions and filings.
- Advised clients on the best strategies for filing their taxes efficiently and legally.
- Evaluated financial situations of individual taxpayers and businesses to determine appropriate actions for reducing taxes owed or increasing refunds due.
- Organized paperwork for efficient review by senior staff member.
- Assisted customers with any questions they had about their taxes or filing status.
- Filed electronically through approved software programs.
- Worked closely with other the senior tax preparer to ensure accuracy of data entry into system databases.
Manager
Subway
Springfield, MO
09.2022 - 12.2023
- Excellent Customer Service
- Exact Cash handling
- Data entry for payroll
- Precise data entry into Subway software for record of money and products
- Schedule making
- Resolved any problems that came up from customers and employees
- Filled in when needed when others couldn't make their scheduled shifts
- Product Ordering and inventory
- Food preparations
- Created monthly reports for senior management summarizing operational performance metrics.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Manager
S & L Donuts
Springfield, MO
08.2020 - 08.2022
- Excellent Customer Service
- Baking and displaying of foods
- Learned the art of being a barista
- Excellent cash handling
- Liaison between the owners and other employees
- Coached, mentored and trained team members in order to improve their job performance.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
Patient Account Specialist
Oncology Hematology Associates of Springfield
Springfield, MO
08.2013 - 06.2015
- Contacted patients after insurance payments were calculated to obtain patient portion payments
- Worked with outside entities to resolve issues with billing, claims, and payments
- Utilized computer software to generate invoices, letters, and other documents
- Posted payments from insurance and patients and processed refunds
- Maintained office inventory
- Responded to patient, family, and external inquiries
- Contacted clients with past due accounts to formulate payment plans
Front End Supervisor
Alternative Healthcare Center, Inc
04.2011 - 07.2013
- Oversaw efficient patient check in process
- Kept physical and digital files organized
- Coordinated, scheduled, and arranged meeting for doctors and therapists
- Maintained high level of patient privacy and satisfaction
- Adhered by all HIPAA laws
- Maintained accurate records of inventory, sales, and employees.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Associate's degree - Healthcare Administration
University of Phoenix-Online Campus
11.2013
High school diploma - General Education
Mira Costa High School Oceanside
Skills
- Microsoft Excel
- Customer Service
- Front Desk
- Microsoft Office
- Microsoft Word
- HIPAA
- Tax Experience
- Customer service (10 years)
- Medical records (3 years)
- Cash handling (8 years)
- Barista Experience
- Microsoft Outlook
- POS
- Verbal/written communication
- Medical Office Experience
- Microsoft Powerpoint
- Google Docs
- Organizational skills
- Multi-line phone systems
- Baking
- High accuracy
- Organization skills
- Appointment Setting
- File Maintenance
- Scheduling and calendar management
- Check-in management
- File Management
- Insurance Verification
- Inventory Support
- Administrative Skills
- Patient Charting
- Cash Handling
- Data Entry
- Basic accounting
- File Organization
- Conflict Management
Assessments
Customer service, Proficient, 07/01/21, Identifying and resolving common customer issues
Timeline
Manager
Subway
09.2022 - 12.2023
Manager
S & L Donuts
08.2020 - 08.2022
Tax Preparer
Accurate Tax Services
01.2017 - 04.2024
Patient Account Specialist
Oncology Hematology Associates of Springfield
08.2013 - 06.2015
Front End Supervisor
Alternative Healthcare Center, Inc
04.2011 - 07.2013
Associate's degree - Healthcare Administration
University of Phoenix-Online Campus
High school diploma - General Education
Mira Costa High School Oceanside
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