Curtis Brown
Information Technology
Pleasant Grove,Utah
Summary
Determined individual who is pursuing a stable position where I can utilize the skills I have and obtain new skills. Interested in the details of computer hardware and networking. Provides excellent support and maintenance by exercising problem solving skills and careful attention to detail.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Technical Support Specialist
Paubox, Inc.
Remote (WFH), CA
03.2022 - Current
- Recorded and maintained relevant notes for each client and work order.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Documented support interactions for future reference.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Configured DNS records for inbound and outbound emails including DKIM Signing
Jr. Help Desk Admin
TEKSystems: Cementation, Inc
Sandy, UT
04.2021 - 12.2021
- Manage and maintain computer and network systems: Windows 10, Server 2012
- Create and manage users in Office 365 Admin, Active Directory, Group Policies, etc
- VOIP management via Mitel: user creation, IVR setup, rollover/hunt group settings
- Maintain inventory of equipment/assets: Desktop Central, Cisco Admin, Unifi Admin
- Generate SharePoint documentation guides to better assist the team
- Troubleshoot issues: Office 365 Suite, Autodesk CAD, VPN, File permissions in Windows
- Remote assistance via TeamViewer, proficient w/ Remote Desktop, GoToAssist, join.me
Support Engineer
LogMeIn, Inc: GoToConnect
Lindon, UT
09.2018 - 03.2021
- Resolve issues and respond to inquiries for customers at a Tier 2 scope
- Create and manage tickets/cases in Salesforce and JIRA
- Knowledgeable with SIP ladder and diagnosing VOIP issues
- Manual configuration of VOIP/ATA devices: Aastra, Cisco, Polycom, Yealink
- Proficiently inform customers of the cause of their issue and how to resolve it
- Trained with AdTran routers via CLI incl
- DHCP, VLAN’s, Policy Management, etc
- Cont’d knowledge of firewall and router concepts incl
- SOHO & Ent. Grade configurations
- Examine diagnostic software: Debug logs, Web socket logs, SIP trace, BGW & PSTN trace
- Provide remote assistance via GoToAssist, GoToRescue, Seeit, or any means to assist
System Administrator
Temkin International Inc.
Payson, UT
10.2016 - 05.2018
- Established network specifications and analyzed workflow, access, information and security requirements.
- Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
- Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
- Managed onboarding and offboarding of employees.
IT Specialist
Temkin International, Inc
Payson, UT
10.2014 - 05.2016
- Network Administration - Active Directory - Win Server 2012
- Knowledgeable with Windows XP, 7, 10, 11
- Mac OS: High Sierra, Mojave, Catalina, Big Sur
- Intermediate knowledge of Linux distros: Ubuntu, Fedora, Raspbian
- Server & Workstation Virtualization - Remote Service via VPN
- Phone/VOIP Management
- Basic Office Exchange Knowledge - Mobile Device Management Software
- Mobile Device Management Software - Voice New Ideas for Better Efficiency and Productivity
Education
Associate’s Degree - Computer Networking
Stevens-Henager College
08.2011 - 06.2013
Skills
Windows XP, 7, 10, 11
Timeline
Technical Support Specialist
Paubox, Inc.
03.2022 - Current
Jr. Help Desk Admin
TEKSystems: Cementation, Inc
04.2021 - 12.2021
Support Engineer
LogMeIn, Inc: GoToConnect
09.2018 - 03.2021
System Administrator
Temkin International Inc.
10.2016 - 05.2018
IT Specialist
Temkin International, Inc
10.2014 - 05.2016
Associate’s Degree - Computer Networking
Stevens-Henager College
08.2011 - 06.2013
Similar Profiles
Robert Goady IIRobert Goady II
Technical Support Specialist at PauboxTechnical Support Specialist at Paubox
Drew SmithDrew Smith
Sales Development Representative at PauboxSales Development Representative at Paubox
Doug WorthenDoug Worthen
Product Manager at Church Of Jesus Christ Of Latter Day SaintsProduct Manager at Church Of Jesus Christ Of Latter Day Saints
Thomas MinnorThomas Minnor
EMT-Basic at Wendover AmbulanceEMT-Basic at Wendover Ambulance
Jennifer WoodardJennifer Woodard
Paraprofessional Educator at Boise School DistrictParaprofessional Educator at Boise School District