Ab Kurk
Saint John,Canada
Summary
IT professional with extensive experience in project management and team leadership at Maxwell GeoServices. Expertise in server software and technical support, complemented by strong communication skills. Oversaw operations across North and South America, enhancing client satisfaction and driving project success.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Technical Support Specialist
Innovatia Inc.
Saint John, NB
01.2018 - Current
- Provide support to our clients and perform technical trouble shooting
- Write inhouse training documents
- Provide help to junior Tech support Specialist
- Setup of Lab environments on VMWare
- Review Escalation Templates for junior support Specialists
Private Contracts
Vancouver, BC
01.2014 - 01.2018
- Performed IT based contract work for a number of small to medium businesses
- Supported IT infrastructures and Comunication systems
- Migrated web sites from conventional environments to content management systems, e.g. Squarespace
- Developed IoT managed automation systems using xbee gateway
- Assisted companies setup of cloud based storage services
District Manager/IT Manager
Maxwell GeoServices
Vancouver, BC
01.2010 - 01.2013
- Performed maintenance and upkeep of IT infrastructure including a server farm and workstations
- Communicated with customers to update on project status and needs accsements
- Team-Leader over a team of software developers, database administrators, helpdesk operators, and salespeople
- Responsible for overseeing the day to day operations with clients and staff across North and South America
- Provided project management for the creation/installation/delivery of Maxwell GeoServices geologic database system
General Manager
Rowands Reef Scuba Shop
Vancouver, BC
01.2006 - 01.2010
- Managed a team of sales staff and dive instructors
- Responsible for developing sales and marketing plans
- Created and maintained company web site and shopping card system using MSSQL and ColdFusion
Owner Operator
Event Horizon IT Services
Victoria, BC
01.1995 - 01.2006
- Responsible for over a staff of over 30 employees
- Oversaw all company projects including installations and software development
- Provided IT services e.g. workstation maintenance, software installations, data recovery planing for companies without IT departments
- Helped non-profit institutes in acquiring software/hardware at discounted prices or for free
Skills
- Server Software
- MSSQL 2022 ,Micollab 8x 9x, Mivoice Border Gateway 9x 10x 11x, Nupoint 8x, 9x, MSL 10x 11x ,Basic understanding of MIVB, Microsoft Server 2008R2/2012, MS SQL Server Enterprise 2005/2008R2/2012, VMWare 5, MS Exchange 2007/2010, Symantec Backup Exec 2010/2012 with enterprise recovery, Microsoft IIS 7and 8
- Ubuntu Linux, Symantec Anti-Virus solutions, Sage ACT 2010 Contact Management, Adobe Cold Fusion 8/9
- Workstation Software and OS
- Wireshark for voip, Scribe Pro,Avaya ACO Desktop software
- Micollab Next GEN 8x 9x, Micollab Mobile Client 8x 9x, Micollab Legacy Client 73x, Windows XP, Windows 7 Professional, Windows 8, Windows 10, Microsoft Office Provisional 2003/2007/2010/360
- Adobe Acrobat, Sage ACT 2010 Contact Management, Oracle VM VirtualBox, Google Drive, Drop Box
- Networking Hardware
- Dlink routers and switches, Cisco Security Appliance and routers, installation of NICs, WIFI Networks, RF Networks, ZIGBEE Networks, SAN, Cisco ATA192, Polycom OBI302 ATA,TP-Link Switches and ROuters
- Remote Communication and Support systems
- Skype, Goto Meeting/Training, LogMeIn, Google Hangout, TeamViewer, Avaya aco desktop app
- Server and Workstation Hardware
- Experienced HP, Dell hardware and Raid 5 systems
- Printers and Copiers and Fax
- Experienced with print servers from HP for both colour laser and Inkjet printers
- Experienced with large documenting systems from Sharp, Xerox and Minolta
- Programming Languages
- C, Java, Perl, PHP, Power Script, PSQL, Visual Basic, ColdFusion scripting, Arduino
Certification
- Using Scribe to Make technical support documents 2022
- RingCentral Engineer training 2020
- Mitel Standard Linux 2018
- Micollab (MAS) 2018
- Micollab System Administrator 2018
- MiVoice Border Gateway 2018
- MIVB Primer 2018
- Nupoint 2018
- WireShark and Sip 2018
- Programing Arduino Microcontrollers for Internet of Things-Sparkfun Electronics, ONL 2013
- Project Management Course - EduMine.com, ONL 2011
- Microsoft SQL 2010 Administrator – Course, Microsoft Certified Professional 2010
- Novell Certified Network Engineer - Tech Data, Richmond, BC 2001
Languages
Fluent in English and Dutch Written and Reading, Basic reading Skills in German
Highlights of Qualifications
- 10 years’ experience in IT Support role and team leader
- 3 year computer science degree - equivalent to a bachelor’s degree
- Strong IT background in both hardware and software with experience on many different platforms, with a wide variety of vendors
- Successfully managed a diverse team consisting of software developers, database administrators, and salespeople
- In IT support role he both internal clients, and Customers support
Timeline
Technical Support Specialist
Innovatia Inc.
01.2018 - Current
Private Contracts
01.2014 - 01.2018
District Manager/IT Manager
Maxwell GeoServices
01.2010 - 01.2013
General Manager
Rowands Reef Scuba Shop
01.2006 - 01.2010
Owner Operator
Event Horizon IT Services
01.1995 - 01.2006
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