Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Bullinger

Orange Park

Summary

Results-driven Operations Analytics Manager at Parallon with a proven track record in data report generation and analytical problem-solving. Enhanced collections efficiency through strategic initiatives and cross-functional collaboration, driving revenue growth. Recognized for detail-oriented approach and ability to prioritize multiple tasks, ensuring optimal operational performance and team success.

Overview

15
15
years of professional experience

Work History

Operations Analytics Manager

Parallon
11.2022 - Current
  • Analyze data trends to guide strategic decision-making processes.
  • Analyze AR for impacts due to onshore staff and processes, our global workforce and automation initiatives.
  • Responsible for supporting effective performance in key indicators in assigned areas.
  • Identify trends in operational performance of onshore impacts as well as initiatives and process improvement opportunities to ensure maximum impact to net revenue in assigned departments.
  • Delivered presentations to communicate data-driven recommendations.
  • Collaborated with cross-functional teams to align data strategies.

Collections Manager

Parallon
10.2019 - 11.2022
  • Reviewed, researched, and corrected Pool and AR discrepancies.
  • Improved overall collections efficiency by implementing strategic collection plans and processes.
  • Enhanced team performance through regular training, coaching, and feedback sessions.
  • Successfully implemented new technologies and process automations to encourage continuous improvement.

ICS Underpayments Analyst/Team Lead

Parallon
02.2015 - 10.2019
  • Collaborated with cross-functional teams to identify opportunities for increased efficiency.
  • Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
  • Improved financial forecasting, meticulously analyzing past and current financial data.
  • Managed multiple projects simultaneously while adhering to strict deadlines and quality standards.
  • Drove revenue growth by identifying underperforming areas and recommending solutions.
  • Enhanced report accuracy, conducting thorough data audits on regular basis.
  • Optimized operational efficiency by redesigning workflow processes.
  • Developed comprehensive training materials for new analysts, improving onboarding efficiency.

High Dollar Collections Specialist

HCA Healthcare
05.2010 - 02.2015
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Boosted overall collection efforts through building strong relationships with clients that fostered trust and open communication lines.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Trained new team members on scripts, company services, and collection strategies.
  • Supported company revenue growth by recovering outstanding debt through diligent monitoring and timely action on delinquent accounts.

Education

High School Diploma -

Lamar County Comprehensive High School

Skills

  • Data Report Generation
  • Analytical Problem-Solving
  • Cross-Functional Teamwork
  • Skilled in Prioritizing Multiple Tasks
  • Detail-Oriented Approach
  • Analytical Problem Solving

Timeline

Operations Analytics Manager

Parallon
11.2022 - Current

Collections Manager

Parallon
10.2019 - 11.2022

ICS Underpayments Analyst/Team Lead

Parallon
02.2015 - 10.2019

High Dollar Collections Specialist

HCA Healthcare
05.2010 - 02.2015

High School Diploma -

Lamar County Comprehensive High School

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Jennifer Bullinger