Jennifer Bullinger
Orange Park
Summary
Results-driven Operations Analytics Manager at Parallon with a proven track record in data report generation and analytical problem-solving. Enhanced collections efficiency through strategic initiatives and cross-functional collaboration, driving revenue growth. Recognized for detail-oriented approach and ability to prioritize multiple tasks, ensuring optimal operational performance and team success.
Overview
15
15
years of professional experience
Work History
Operations Analytics Manager
Parallon
Nashville, TN
11.2022 - Current
- Analyze data trends to guide strategic decision-making processes.
- Analyze AR for impacts due to onshore staff and processes, our global workforce and automation initiatives.
- Responsible for supporting effective performance in key indicators in assigned areas.
- Identify trends in operational performance of onshore impacts as well as initiatives and process improvement opportunities to ensure maximum impact to net revenue in assigned departments.
- Delivered presentations to communicate data-driven recommendations.
- Collaborated with cross-functional teams to align data strategies.
Collections Manager
Parallon
Orange Park, FL
10.2019 - 11.2022
- Reviewed, researched, and corrected Pool and AR discrepancies.
- Improved overall collections efficiency by implementing strategic collection plans and processes.
- Enhanced team performance through regular training, coaching, and feedback sessions.
- Successfully implemented new technologies and process automations to encourage continuous improvement.
ICS Underpayments Analyst/Team Lead
Parallon
Orange Park, FL
02.2015 - 10.2019
- Collaborated with cross-functional teams to identify opportunities for increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Improved financial forecasting, meticulously analyzing past and current financial data.
- Managed multiple projects simultaneously while adhering to strict deadlines and quality standards.
- Drove revenue growth by identifying underperforming areas and recommending solutions.
- Enhanced report accuracy, conducting thorough data audits on regular basis.
- Optimized operational efficiency by redesigning workflow processes.
- Developed comprehensive training materials for new analysts, improving onboarding efficiency.
High Dollar Collections Specialist
HCA Healthcare
Orange Park, FL
05.2010 - 02.2015
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Boosted overall collection efforts through building strong relationships with clients that fostered trust and open communication lines.
- Researched accounts and completed due diligence to resolve collection problems.
- Trained new team members on scripts, company services, and collection strategies.
- Supported company revenue growth by recovering outstanding debt through diligent monitoring and timely action on delinquent accounts.
Education
High School Diploma -
Lamar County Comprehensive High School
Skills
- Data Report Generation
- Analytical Problem-Solving
- Cross-Functional Teamwork
- Skilled in Prioritizing Multiple Tasks
- Detail-Oriented Approach
- Analytical Problem Solving
Timeline
Operations Analytics Manager
Parallon
11.2022 - Current
Collections Manager
Parallon
10.2019 - 11.2022
ICS Underpayments Analyst/Team Lead
Parallon
02.2015 - 10.2019
High Dollar Collections Specialist
HCA Healthcare
05.2010 - 02.2015
High School Diploma -
Lamar County Comprehensive High School