JESSICA HILL
Deatsville,AL
Summary
I am a customer service professional seeking a Remote Customer Service,or Travel Agent Advisor role using my excellent interpersonal and problem-solving skills to deliver excellent service and proactive customer resolution. I can work in a fast-paced environment. I'm dynamic and energetic professional with 5 years of customer service experience. I enjoy responding to complaints or queries, and building relationships with customers.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Public Partnerships
05.2024 - Current
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Prevented key account losses by researching discrepancies and correcting problems.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved customer complaints promptly and efficiently.
- Utilized payroll software efficiently to process payroll and generate necessary reports.
- Managed payroll and time and attendance systems.
- Handled new enrollments by entering customers' data and reviewing information.
Process Server
Proofpoint
Deatsville, Alabama
01.2021 - Current
- Verified addresses prior to attempting service at locations where individuals may be difficult to locate.
- Provided proof of service and affidavits.
- Responded promptly to client inquiries regarding status updates on pending assignments or new requests for services.
- Filed, faxed, copied and scanned documents and pictures into database.
- Served legal documents such as eviction notices, wage garnishments and small claims judgments.
Independent Travel Agent
Inteletravel
02.2019 - Current
- I booked vacations for my clients to places all over the world
- I collect payments and email out itineraries to customers
Customer Service Representative
Sutherland Global
09.2021 - 02.2023
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Prevented key account losses by researching discrepancies and correcting problems.
Customer Services Representative/ Technical Support
Sitel
08.2019 - 02.2021
- I received inbound calls sometimes at high volume
- I helped customers with technical issues and help them navigate to software system
Education
High School -
Autaugaville High School
Autaugaville05.2006
Skills
- Friendly and Outgoing Attitude
- Customer Service Skills
- Excellent Customer Service Skills
- Troubleshooting Skills
- Multitasking Skills
- Marketing Strategies
- Excellent Communication Skills
Languages
English
Full Professional
Timeline
Customer Service Representative
Public Partnerships
05.2024 - Current
Customer Service Representative
Sutherland Global
09.2021 - 02.2023
Process Server
Proofpoint
01.2021 - Current
Customer Services Representative/ Technical Support
Sitel
08.2019 - 02.2021
Independent Travel Agent
Inteletravel
02.2019 - Current
High School -
Autaugaville High School