Jamiah Mccampbell
Mobile,United States
Summary
Hello, My name is Jamiah Mccampbell. I graduated from Murphy High School with honors. I've worked in various backgrounds the most relevant being a Medical Assistant at Mobile Infirmary. I feel as if any job would be a great fit for me because I am hard working dedicated and open to learning. I have many certifications in computer background including microsoft, word, and power. Dependable and courteous Customer Service Associate with 3 years of experience offering excellent administrative, customer service and financial management abilities. Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Organized and flexible with proven performance in fast-paced, high stressed environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Lowe's
12.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
M.A.C sales executive
Dillards
02.2023 - 08.2023
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
Patient Care Technician
Mobile Infirmary
09.2021 - 02.2023
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Check on patients daily making sure they walk at least once a day.
Front Desk Receptionist
Cardiology Associates
01.2021 - 09.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Call Center Agent
Signius Communications
12.2019 - 01.2021
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
Education
Cosmetology -
Salon 34 Too Beauty Academy
Mobile, AL04.2022
Diploma -
Murphy High School
Mobile, United States05.2020
Skills
- Microsoft Office Word
- Critical thinking and problem solving
- Microsoft PowerPoint
- Computer Skills
- Ability to Work in a Team
- Ability to Work Under Pressure
- Customer Service
- Microsoft Office
- Leadership
- Adaptability
- Fast Learner
- Leadership Skills
- Communication Skills
- Friendly and Outgoing Attitude
- Excellent Customer Service Skills
- Administrative skills
- Office word, powerpoint, and excel
- Bls certification
- Human anatomy and psychology
- Lead prospecting
Certification
Bls Certification
Timeline
Customer Service Representative
Lowe's
12.2023 - Current
M.A.C sales executive
Dillards
02.2023 - 08.2023
Patient Care Technician
Mobile Infirmary
09.2021 - 02.2023
Front Desk Receptionist
Cardiology Associates
01.2021 - 09.2021
Call Center Agent
Signius Communications
12.2019 - 01.2021
Cosmetology -
Salon 34 Too Beauty Academy
Diploma -
Murphy High School