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Brandon Prieto
Hospitality & Marketing Professional
MIAMI,FL
Summary
Experienced Hospitality Professional proficient in the Luxury Sector of operations with exceptional team supervision, project coordination and analytical problem-solving skills. Optimizes resource use to achieve challenging targets. Diplomatic in resolving disputes and coordinating diverse teams.
Overview
1
1
year of professional experience
7
7
years of post-secondary education
Work History
Director of Operations
Douglas Elliman Florida
Miami Beach, FL
06.2021 - Current
- Draft contracts for offers & sales for rental clients and purchasing clients.
- Defined, implemented and revised operational policies and guidelines.
- Analyzed technology, resource needs and market demand to plan and assess feasibility of company projects.
- Kept up-to-date with industry trends and identified areas of opportunity to drive improvements.
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Achieved team goals through formalized training plans, coaching and performance management.
- Eased team transitions and new employee orientation through effective training and development.
Director of First Impressions
The Ritz-Carlton Residences
Miami Beach, FL
09.2020 - 06.2021
- Kept reception area clean and neat to give visitors positive first impression.
- Showed worth to visitors by giving undivided attention.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Improved organization of files and records by instituting new system that saved time & minimized errors.
- Organized and scheduled office meetings as well as client appointments for team of 8 professionals, effectively accommodating hectic agendas.
- Acted as first point of contact and set appointments for prospective clients.
Group Reservations Coordinator
The EPIC Hotel
Miami , FL
01.2020 - 03.2020
- Host weekly resume meetings for all incoming groups, outline special requests, manage valet team, brief food & beverage, coordinate with Sales Managers possible upgrade and room assignments.
- Manage the transient reservation team on balancing the hotel while working alongside the catering team to execute events seamlessly.
- Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Education
Bachelor of Arts - Hospitality Management
Miami Dade College
Miami, FL 01.2014 - 07.2020
Skills
Process improvements
Strategic planning and execution
Performance Analysis
Employee scheduling
Business Development
Relationship building
Client account management
Time Management
Software
CRM Softwares
Sales Tracking Software
Timeline
Director of Operations
Douglas Elliman Florida
06.2021 - Current
Director of First Impressions
The Ritz-Carlton Residences
09.2020 - 06.2021
Group Reservations Coordinator
The EPIC Hotel
01.2020 - 03.2020
Bachelor of Arts - Hospitality Management
Miami Dade College
01.2014 - 07.2020