Megan Dieter
Director Of Operations
McHenry,Illinois
Summary
Dedicated and people-focused manager with exceptional relationship management skills. Passion for creating safety focused problem-solving processes and developing confident leaders.
Overview
26
26
years of professional experience
Work History
Director of Operations
DNA CLEANING
Wauconda, IL
01.2008 - Current
- Oversight of the daily maintenance of multiple facilities direct supervision of the cleaning staff initial and ongoing training of staff managing multiple buildings ordering supplies managing labor and supply budgets conducting quality control inspections developing and maintaining professional working relationships with building contacts
- Sales
- Develop and implement problem-solving processes
Regional Operations Manager
POWER LLC
Milwaukee, WI
08.2016 - 08.2021
- Oversight of the daily maintenance of multiple facilities
- Direct supervision of and serving as a mentor for the management and supervisory staff
- Initial and ongoing training of management and supervisory staff
- Managing multiple buildings
- Managing inventory and ordering supplies
- Managing labor and supply budgets
- Conducting quality control inspections
- Developing and maintaining professional working relationships with clients
- Sales
- Develop and implement problem-solving processes
- Maintaining payroll and billing processes
- Identifying and developing next-generation leaders
- Day-to-day oversight of HR functions with the guidance of HR VP.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
Regional Visual Merchandiser
Advantage Sales And Marketing
Itasca, IL
01.2013 - 08.2016
- Fill display units or shelves with products
- Rotate products and remove defective and out-of-date products
- Tidy up shelves and displays
- Assemble and disassemble promotional materials
- Identify opportunities for additional promotional displays
- Design and create additional promotional displays
- Work with customer’s store management teams to ensure sales objectives are met
- Enhanced regional branch performance by implementing proven management processes to increase revenue.
Senior General Store Manager
THE WALKING COMPANY, INC
Deer Park, IL
01.2009 - 02.2013
- Implement company objectives, plans and operating principles while effectively managing daily operational activities in multiple locations
- Achieving store targets by driving sales
- Customer service: Relationship management
- Store operations
- Ensuring store is well merchandised
- Scheduling
- Team leadership: recruiting, training, managing and providing direction and development to ensure team is challenged and achieving results
- Working with the executive marketing team to ensure test boutiques are properly stocked with locally in-demand products and sizes
- Working with executive visuals team to ensure test boutiques are visually appealing to the local clientele
- Schedule, plan and host local marketing events
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Supervised guests at front counter, answering questions regarding products.
- Rotated merchandise and displays to feature new products and promotions.
General Store Manager
Shoe Carnival Inc
Arlington Heights, IL
01.2007 - 02.2010
- Implement company objectives, plans and operating principles while effectively managing daily operational activities
- Achieving store targets by driving sales
- Customer service
- Store operations
- Ensuring store is well merchandised
- Scheduling
- Team leadership: recruiting, training, managing and providing direction and development to ensure team is challenged and achieving results
- Schedule, plan and host local marketing events
Senior general Store Manager
Famous Footwear
Lake Zurich, IL
02.2002 - 12.2006
- Implement company objectives, plans and operating principles while effectively managing daily operational activities
- Achieving store targets by driving sales
- Customer service
- Store operations
- Ensuring store is well merchandised
- Scheduling
- Team leadership: recruiting, training, managing and providing direction and development to ensure team is challenged and achieving results
- Schedule, plan and host local marketing events
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed inventory control, cash control, and store opening and closing procedures.
Regional Manager
Prism Retail Services
Carol Stream, IL
06.1997 - 02.2003
- Implement and maintain planograms in multiple sites
- Move fixtures set signage stock products
- Build displays
- Maintain price tags
- Lead a Team of Merchandisers on each project
- Staff scheduling
- Maintain timekeeping records
- Recruiting and training staff
- Ensure proper execution of the planogram at each location
- Report any issues during the shift to the clients
- Leveraged profit opportunities by recruiting top talent and managing brand image to exceed plan performance.
- Developed sales strategy based on research of consumer buying trends and market conditions.
Education
Diploma -
West Chicago Community High School
West Chicago, IL 08.1994 - 6 1998
Business communication-Martha fischer and associates - undefined
Skills
Customer service, Microsoft office, Sales, Scheduling, Training, Customer care, Cash handling, Excel, WORD, Data entryLeadership Development, Customer Retention, Safety Management
Process improvements
Process improvements
Strategic planning and execution
Budget development
Business Development
Performance Analysis
Employee reviews
Inventory management
Relationship building
Coaching and mentoring
Client account management
Recruitment
Delegation
Scheduling
Staff training/development
Effective leader
Employee scheduling
Customer service-focused
Building operations
Financial budgeting and reporting
Staff Management
Property management
Entrepreneurial
Strategic planning
Financial Management
Business administration
Business planning
Creative merchandising
Sales and marketing
Budgeting
Flexible and Adaptable
Attention to Detail
Self-Motivated
Display creation
Store planning
Profit and loss management
Recruitment and retention
Inventory evaluation
Critical Thinking
Safety program development
Safety audits
Developing training programs
Incident Reporting
Implementing policies
Meeting oversight and participation
MS Office
Interpersonal Communication
Written Communication
Data Entry
Planning and Coordination
Problem-Solving
Teambuilding
Clerical Support
Process improvement solutions
Operations management
Lean manufacturing concepts
Determining metrics
Employee training
Maintaining records
Analytical and Critical Thinking
Organization and Time Management
Decision-Making
Dependable and Responsible
PPE Compliance
Accomplishments
- Supervised team of 648 staff members.
- Safety leadership award-2020
- Best in class award-2020,2019,2018,2017
- Customer retention award-2019,2018,2017
- Swell leadership award-2018
- Top kisok sales-2016,2015
- Top sales increase-2016,2015
- Client voted best in class-2020,2019,2018
Timeline
Regional Operations Manager
POWER LLC
08.2016 - 08.2021
Regional Visual Merchandiser
Advantage Sales And Marketing
01.2013 - 08.2016
Senior General Store Manager
THE WALKING COMPANY, INC
01.2009 - 02.2013
Director of Operations
DNA CLEANING
01.2008 - Current
General Store Manager
Shoe Carnival Inc
01.2007 - 02.2010
Senior general Store Manager
Famous Footwear
02.2002 - 12.2006
Regional Manager
Prism Retail Services
06.1997 - 02.2003
Diploma -
West Chicago Community High School
08.1994 - 6 1998