Josephine Afoa
Sunnyvale,USA
Summary
Top performer in restaurant development, expansion and partnership management in addition to overseeing 40 plus employees. Value based decision maker, increasing profitability and revenue consistently within 1 month track record and beyond. Highly proficient in recruiting, overseeing and hiring over 200 employees, and generating over 7 million in business revenue optimization.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Overview
10
10
years of professional experience
1
1
Certification
Work History
Director of Operations and Business Development
CRUST Sourdough Deli
San Francisco Bay Area, CA
03.2024 - Current
- Engaged with diverse individuals to foster joy and promote a positive atmosphere each day.
- Oversaw catering sales and operations, driving menu development and pricing initiatives. Managed order processing and delivery logistics to optimize customer satisfaction. Executed catering events with a focus on quality and efficiency.
- Directed sales catering funnel activities to enhance client acquisition.
- Updated catering menus and streamlined ordering sites to improve accessibility and efficiency.
- Motivated kitchen and catering teams to ensure seamless operations and maintain high standards of food quality.
- Developed and maintained strong partnerships with clients to enhance understanding of their needs and foster customer growth.
- Streamlined processes to optimize operational efficiency and maximize profitability.
- Crafted engaging social media content and fostered strategic partnerships to enhance brand visibility.
- Led initiatives to cultivate new business partnerships through strategic event planning. Oversaw the development of business opportunities by aligning team efforts with organizational goals. Drove engagement with potential partners to enhance business growth.
- Oversaw the revision of digital menus for third-party catering partners. Coordinated the dissemination of holiday hours to enhance client engagement. Managed updates to ensure menu accuracy and relevance.
- Supported successful launch of new stores and implementation of market entry plans.
- Created and disseminated catering materials, such as printouts and stickers, to support marketing initiatives at each store.
- Conducted weekly evaluations of top inventory items to support supply chain efficiency.
Business Development Manager
Saltalk Inc
Santa Clara, CA
08.2024 - 11.2024
- Formulated and implemented strategic plans to drive sales performance.
- Partnered with sales development representatives (SDRs) to drive successful deal closures.
- Defined and communicated sales objectives while ensuring C-level executives remained informed of progress.
- Fostered lasting relationships with customers to understand their business objectives and needs.
- Monitored industry-specific trends and landscapes to inform strategic decision-making.
- Articulated value propositions through impactful presentations and comprehensive proposals.
- Analyzed factors impacting strategic direction of accounts and tactical budget allocations.
- Spearheaded recruitment and onboarding of local restaurants with diverse menu offerings aligned with strategic company objectives.
- Sourced and onboarded top food entrepreneurs and chefs for Saltalk kitchen platform.
- Facilitated partner success through effective utilization of Saltalk e-commerce food delivery platform.
- Facilitated negotiations for competitive pricing and portion margins across new and existing cuisines.
- Guided prospective culinary partners through comprehensive onboarding procedures.
- Established and monitored performance standards for culinary partners to enhance partnership success.
- Assisted in evaluating potential culinary partners and their cuisines based on assessments of current and future customer preferences and collaboration opportunities.
- Cultivated strategic industry partnerships leveraging extensive knowledge of food and food production.
- Analyzed and identified key market trends and demand to drive strategic initiatives.
- Cultivated strong interpersonal skills to effectively manage relationships and negotiate business deals.
- Demonstrated exceptional work ethic and meticulous attention to detail in all tasks.
- Demonstrated readiness to engage directly with high-value partners to drive collaborative success.
- Demonstrated exceptional communication and sales expertise to drive client engagement.
- Demonstrated exceptional critical thinking skills to analyze complex problems and develop effective solutions.
- Demonstrated advanced proficiency in Google Suite and Microsoft Office applications.
- Assisted customers and event planners in navigating catering processes. Supported menu and vendor selection based on requests and budgets. Coordinated ordering, vendor management, logistical planning, and day-of delivery.
- Facilitated day-of execution through coordination with team and vendors to ensure accurate order delivery.
- Cultivated and strengthened relationships with team members, vendors, customers, and key stakeholders through strategic communication and collaboration.
- Supported team members in understanding department services and catering offerings. Assisted in menu planning by incorporating current food trends, food allergies, and dietary practices. Aided in coordinating vendor capabilities and managing meeting space logistics according to catering protocols and policies.
- Assisted with post-event tasks including processing expenses and managing invoices. Provided constructive feedback to vendors to enhance operational processes. Supported team efforts by addressing additional details as required.
- Demonstrated flexibility by engaging in cross-training across various office support service areas for enhanced backup support.
Food Service Unit Director
TRIO | Elior North America
Solano County, CA
12.2022 - 07.2024
- Oversaw preparation of monthly menus to enhance dining experience.
- Supported production line operations by providing assistance as needed.
- Evaluated labor work hours to optimize cost efficiency.
- Facilitated weekly team updates to discuss workplace safety. Organized meetings to address company updates. Supported employees in voicing concerns regarding workplace issues.
- Drove revenue generation efforts, achieving 6-8 million in profit.
- Facilitated comprehensive budget preparedness initiatives to ensure financial accuracy.
- Cultivated a zero-tolerance, drama-free workplace culture focused on professionalism.
- Fostered and maintained a respectful atmosphere consistently.
- Oversaw operations for a workforce exceeding 150 employees.
- Ensured compliance with Department of Public Instruction (DPI) mandates and regulations.
- Oversaw cleanliness and proper storage of all equipment, ensuring compliance with health standards.
- Oversaw kitchen cleanliness and sanitation standards across all facilities.
- Oversaw record-keeping and report filing for school lunch program compliance with school and state regulations.
- Coordinated arrangements for substitute food service personnel during absences.
- Assisted in acquiring food commodities to support daily operations. Supported evaluation processes for food service staff to ensure quality performance.
- Oversaw coordination of food service department facilities and equipment utilization by staff and external groups.
- Secured vendor bids for food equipment and services procurement, recommending optimal proposals for departmental and district benefit.
- Oversaw food service department operations, ensuring efficiency and adherence to district budgetary guidelines.
- Executed additional responsibilities as assigned by district administrator or board.
Restaurant Manager/HR payroll specialist
The Province
San Jose, CA
12.2020 - 11.2022
- Managed compliance of incoming staff with established company policies.
- Directed upscale full-service dining operations to elevate guest experiences.
- Oversaw operations for a team of 298 employees, driving optimal performance and productivity.
- Conducted staff training sessions to ensure compliance with restaurant procedures.
- Monitored and enforced compliance with safety and food quality standards throughout all operations.
- Guaranteed customer satisfaction through proactive complaint management and resolution.
- Optimized scheduling processes to drive operational efficiency.
- Oversaw monitoring and recording of employee hours to guarantee precise payroll processing.
- Oversaw payroll data recording processes to guarantee precise employee compensation.
- Oversaw procurement of food linens, gloves, and supplies while ensuring adherence to budget constraints.
- Directed daily coordination of front-of-house and back-of-house restaurant operations.
- Implemented strategies to ensure exceptional service delivery and elevate customer satisfaction.
- Addressed customer complaints with precision and promptness to improve overall satisfaction.
- Executed regular product quality reviews to uphold compliance with industry standards.
- Oversaw and streamlined shift scheduling to enhance workforce efficiency.
- Assessed staff performance and provided constructive feedback to drive productivity improvements.
- Projected future needs for kitchen utensils and cleaning products to ensure inventory readiness.
- Oversaw and ensured compliance with sanitation and safety regulations.
- Directed brand image management for restaurant, implementing strategic enhancements.
- Directed operational cost management initiatives to enhance efficiency.
- Generated comprehensive reports analyzing weekly, monthly, and annual revenue and expense trends.
- Spearheaded brand promotion initiatives within local community through strategic word-of-mouth campaigns and engaging restaurant events.
- Assisted in creating promotional strategies to attract new customers. Supported execution of social media advertising campaigns to boost brand visibility. Aided in developing discount programs to improve customer engagement.
- Conducted training sessions for new and existing employees to enhance customer service skills.
- Implemented and upheld policies and protocols to drive sustainable restaurant operations.
- Managed administration of employee insurance plans, ensuring comprehensive coverage and regulatory compliance.
- Synthesized and evaluated data to generate comprehensive quarterly, yearly, and weekly reports.
- Monitored adherence to company policies and procedures to maintain organizational integrity.
- Ensured accuracy of account balances to uphold financial integrity.
- Resolved payroll discrepancies to uphold accurate employee compensation.
- Oversaw payroll team to guarantee precise and prompt processing of employee compensation.
- Assisted in monitoring employee promotions, transfers, and terminations. Supported HR team in keeping personnel records accurate. Aided in maintaining compliance with company policies on employee movement.
- Managed payroll processing operations to guarantee timely distribution of employee compensation.
Food/Workplace Safety Supervisor
Google Campus
Mountain View, CA
10.2017 - 12.2020
- Assist in ensuring fundamental food safety and quality practices are maintained to achieve food safety and quality objectives and to support ongoing improvements of food safety programs
- Assist with inspection and testing of raw materials to assure vendor compliance with specifications and established procedures
- Perform technical operations such as taking samples, examining/analyzing product, recording results, take appropriate action in accordance with established procedures
- Verify critical control point procedures and parameters for completion as parameters for completion as per established food safety program.
- Perform routine sanitation verification checks (Environmental swabbing, ATP Line swabbing, Allergen swabbing) and ship samples to lab for micro analysis.
- Follow process guidelines and expedite quality concerns to management
- Maintaining compliance throughout facility with lot code maintenance, batch coding, and sanitation processes
- Continuously monitor employees to ensure needs and compliance are met, enforce safety
- Develop and maintain proficiency with the cloud system of Quality Assurance to input data results
- As required, inspect, test and monitor current production in accordance with established procedures to ensure compliance to required specifications; report findings to appropriate personnel for needed changes or adjustment or place product on hold
- Keep daily records of tests performed and results
- Perform the pre-op and operational inspections on time, making sure that the document is completed before the line starts
- Communicate with Operations team in case of deviation
- Build good working relationships with quality, production, and team members
Quality Control Inspector/Food/Safety Specialist
EAT Club
Sunnyvale, CA
02.2016 - 09.2017
- Numeracy skills – to calibrate and measure specifications
- Physical strength and stamina – quality control inspectors spend long periods of time standing and may be required to lift heavy objects, so applicants for this role should be physically fit
- Dexterity – to quickly remove sample parts or products during the manufacturing process
- Technical skills – to understand technical documents, manuals, and blueprints to ensure that products meet the correct standards
- Detail oriented – to spot issues and monitor products or parts that do not meet compliance
- Inspecting output samples using industry-appropriate methods, such as comparing to standards, measuring dimensions and examining functionality
- Checking that the assembly or production line adheres to standards and procedures and complying with legal requirements
- Reviewing blueprints and specifications to compare to produced goods
- Recording inspection results by completing reports, summarizing re-works and wastes and inputting data into quality database
- Training the production team on quality control measures to improve product excellence
- Proposing improvements to the production process
- Monitoring the use of equipment to ensure it is safe and discard any that do not meet requirements
- Updating job knowledge by engaging in educational opportunities and regular training
Education
Bachelor's - Science Food Nutrition and Entrepreneurship
Arizona State University
Tempe, AZ03.2026
Associate's degree - Medical Office Admin
Heald College
Milpitas, CA11.2011
Skills
- Executed solution selling strategies to elevate client engagement and maximize sales performance
- Enhanced operational efficiency through strategic process optimization
- Directed operations oversight to ensure efficient workflow and resource allocation
- Executed comprehensive strategic planning initiatives to align organizational goals
- Directed strategic planning initiatives and executed operational plans
- Oversaw strategic planning and execution of business management initiatives
- Spearheaded initiatives to enhance operational efficiency and streamline processes
- Implemented process improvements to enhance operational efficiency
- Supported quality assurance processes to maintain product standards Collaborated with teams to identify and resolve issues Assisted in testing procedures to ensure compliance with specifications
- Implemented cost control measures to optimize budget management
- Facilitated leadership training programs to enhance team performance and development
- Executed workforce planning strategies to optimize resource allocation and enhance operational efficiency
- Conducted comprehensive performance analysis to identify areas for improvement
- Managed scheduling oversight to ensure efficient resource allocation
- Implemented risk mitigation strategies to enhance project stability
- Optimized resource allocation strategies to enhance operational efficiency
- Oversaw operations management to enhance efficiency and productivity
- Assisted teams in completing projects by fostering open communication and collaboration Supported colleagues in achieving shared goals through cooperative efforts Contributed to a positive team environment by actively participating in group discussions
- Directed team operations to enhance collaboration and productivity
- Executed strategic decision-making processes to enhance operational efficiency
- Assisted in organizing training sessions for staff development Supported team members in acquiring new skills through workshops Facilitated onboarding processes for new employees
- Oversaw staff management to enhance team performance and productivity
- Facilitated employee development initiatives to enhance skills and performance
- Oversaw customer service operations to enhance client satisfaction and loyalty
- Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related problems Facilitated communication between customers and service teams
- Monitored and analyzed key performance indicators to drive strategic decision-making
- Facilitated employee relations initiatives to enhance workplace communication and collaboration
- Directed strategic initiatives to enhance organizational performance and drive growth
- Executed comprehensive data analysis to identify trends and inform strategic decision-making
Managing retail teams
Sales growth tracking
Organizational skills
Epic
OpenTable
Task prioritization
SEO
Relationship selling
Vendor management
Executive administrative support
Supervising experience
Employee Orientation
Team development
Aloha POS
Sales management systems proficiency
Revenue tracking
Google Docs
Teaching
LIHTC
Documentation review
Conflict management
Oracle
Computer hardware
Sales referrals
Business development within manufacturing
Program management
Distribution management
Container
Team management
Financial control management
Data center experience
Technical Proficiency
Salesforce
Achieving sales targets
Volunteer management
Facilities Maintenance
Field sales
Analytical thinking
Contract management in education
Learning technology
Warehouse layout and design
Productivity software
Outbound sales
Windows
Warehouse safety management
Sales team management - Largest sales team managed (11-15 team members)
Microsoft Access
Merchandising
Customer service
Microsoft Office
Graphic design
E-commerce
Insurance Verification
Product demos
Financial statement preparation
ICD-9
Continuous improvement
Corporate sales environment
Database management
Google Suite
Sales cycle length tracking
Direct sales
Office management
Managing sales clients - Largest number of sales clients managed (50-100 clients)
Product presentation
Cost control
Inbound selling
Qualitative analysis
Marketing strategy development
Fair Housing regulations
Data management
Organizational budget management
Customer support
Casual dining experience
Store management
Transcription
Agile
Debits & credits
OSHA
Hotel experience
Relationship management
Section 8
Human resources
Business development
Professional networking
Fine dining experience
Cross-sales
Computer networking
Medical Office Experience
Microsoft Excel
Regulatory reporting
Computer operation
Sales experience within healthcare
IVR
Request for proposal
Lead generation
Logistics
Freight forwarding logistics
Project management software
Client interaction via phone calls
Customer relationship management
Human Resources
Business development within education
Sales development management
Cross-functional collaboration
Medical Billing
Microsoft Project
Delegation
First aid
Request for quote
Talent acquisition
Prospecting
Hospitality Management
Direct mail
Construction schedule coordination
Operations management
P&L Management
Microsoft Dynamics 365
Proofreading
Remote (as sales environment)
A highly experienced, advanced and professional candidate with 6 years of supporting effective office workflow practices, utilizing proficient communication between departments and staff members
Supporting labor relations, payroll, systems maintenance and accounting
Providing superior secretarial principles, with rapid, accurate decision making while upholding analytical fundamentals
Communicate effectively with others and work great under pressure
Extremely well-organized and self-driven when leading and supervising others
Customer relationship management (CRM) systems (technically supported)
Sales analysis
Food production
Export management
Client services
Electrical blueprint reading
Sourcing
Correspondence management
HubSpot
Restaurant Management
Presentation skills
Pricing
Cloud Development
Behavioral health
Financial acumen
Pipelining (sales skills)
Sales experience within finance
Continuous integration
Stakeholder management
Outdoor work
Adobe InDesign
Presentation creation
Retail sales
Sales experience within tech
File organization
Forecasting
Appointment scheduling
Managing large-scale electrical projects
Digital marketing
Marketing
Managerial strategic planning
Cold calling
Consultative selling
Wholesale sales environment
AI
Compliance
Social media engagement for prospecting
Networking event prospecting
Dispatching
Microsoft Outlook
HIPAA
Restaurant experience
Managing budgets
Mentoring
Proposal writing
Internal Audits
Janitorial experience
Warehouse management system
Territory management
Budgeting
Event planning
Senior leadership
Product management
Supply chain
CRM system proficiency
Project contract management
Customer needs analysis
Social media management
Accounting
Financial management
Plumbing
Customer inquiry handling
Writing grant proposals
Telemarketing
Baking
SaaS
Data-driven decision making
EMR Systems
Upselling
Guest services
Recruiting
Production planning
Fashion styling
Sales negotiation
Beverage sales
Administrative experience
Customer retention
Hospitality
Food management
Vendor relationship building
Construction industry experience
Attention to detail
Distribution operations
Financial model development
Editing
Calendar management
Medical Records
Quality Assurance
Training & development
B2B sales
Planograms
Term negotiation
Team leadership
Research
Warehouse supervisor experience
HARPC
QuickBooks
Written communication
Typing
Vendor relationship management
Cash handling
Stakeholder relationship building
Cash register
HACCP
Account management
Sanitation
Cash management
Analytics
Sales strategy - New sales strategies developed (More than 5 strategies)
ERP systems
Customer relationship building
Construction sales
Events management
Medical Scheduling
SharePoint
Food Safety
Sales - Sales experience (6-10 years)
Computer Networking
Employment & labor law
Pivot tables
Sales coaching
Food handling
Culinary experience
Strategic management
HubSpot CRM
Management
Presentation software
Customer satisfaction tracking
Customer acquisition cost tracking
Sewing
Teamwork
Compliance management
Microsoft Word
Time management
Food industry
Communication skills
Cross-selling
Closing sales
Medical terminology
Profit & loss
Data analytics
Negotiation
Email outreach prospecting
Succession planning
Analysis skills
Risk management
Solution selling approach
Certification
- OSHA General Industry Safety and Health Present
- Certified Food Safety Manager Present
- CPR & First Aid Present
- Food Handler Certification
- Driver's License
- Professional In Human Resources
- Safe Quality Food Certification
- OSHA Department of Labor card OSHA Department of Labor card Training course certification
- ServSafe Manager September 2020 to September 2024
- ServSafe Food Handler March 2019 to March 2022
- First Aid Certification
- CPA
- Certified Scrum Master
- Hazardous Waste Operations & Emergency Response Training
- Certified Safety Professional
- Non-CDL Class C
- CDL
- HACCP Certification
- CPR Certification
- Associate Safety Professional
- BLS Certification
- OSHA 30
- PMP
Timeline
Business Development Manager
Saltalk Inc
08.2024 - 11.2024
Director of Operations and Business Development
CRUST Sourdough Deli
03.2024 - Current
Food Service Unit Director
TRIO | Elior North America
12.2022 - 07.2024
Restaurant Manager/HR payroll specialist
The Province
12.2020 - 11.2022
Food/Workplace Safety Supervisor
Google Campus
10.2017 - 12.2020
Quality Control Inspector/Food/Safety Specialist
EAT Club
02.2016 - 09.2017
Bachelor's - Science Food Nutrition and Entrepreneurship
Arizona State University
Associate's degree - Medical Office Admin
Heald College