Salesforce
Sayan Sen
Account Manager
Greater Seattle Area,WA
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
6
6
years of professional experience
Work History
Customer Success Account Manager
Adobe
07.2023 - Current
- Passionate and results-driven Adobe Customer Success Account Manager (CSAM) with a proven track record of driving exceptional growth in the North American market.
- Specialize in fostering strong client relationships, closing deals, and spearheading expansion initiatives for Adobe Acrobat, Creative Cloud, Firefly, and Sign.
- Achieved outstanding Q-O-Q growth of 190%, surpassing all measures and tether.
- Successfully closed deals while nurturing long-term client relationships.
- Led Adobe Acrobat Pro expansion deals through client-facing demonstrations.
- Identified growth opportunities within key accounts based on propensity.
- Collaborated with cross-functional teams to deliver seamless customer experiences.
Business Development Manager
Superset
10.2021 - 07.2023
- Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
- Streamlined internal processes by introducing innovative tools and technologies, enhancing overall operational efficiency.
- Mentored junior team members in effective sales techniques, fostering a high-performance culture within the organization.
- Developed business by solving complex problems in HR-Tech space.
- Prepared proposals for new business opportunities or contracts.
- Developed and maintained relationships with clients. - Scheduled appointments with prospective clients.
- Researched market trends to identify opportunities for new products or services.
Senior Executive
NIIT
11.2020 - 10.2021
- Maximized revenue potential through diligent market analysis and identification of growth opportunities in emerging markets.
- Directed vendor activities across India to generate leads and expand the client base, ensuring a consistent flow of potential opportunities.
- Served as the primary consultant for clients seeking expertise in the Data and Software vertical programs, providing strategic guidance and solutions tailored to their needs.
- Orchestrated all aspects of client management from initial engagement to post-sales support, ensuring seamless execution and customer satisfaction throughout the process.
- Leveraged Leadsquared CRM proficiently to manage leads effectively, track interactions, and streamline the sales process for maximum efficiency.
Senior Academic Consultant
UpGrad
12.2019 - 10.2020
- Contributed to the ongoing success of educational institutions by regularly monitoring key performance indicators, identifying trends, and recommending data-driven actions to address emerging challenges or capitalize on new opportunities.
- Optimized resource allocation decisions as a founding member of a 9-person team, contributing to the expansion of the company's operations.
- Generated revenue by converting Marketing Qualified Leads (MQLs) acquired through Above The Line (ATL) and Below The Line (BTL) activities.
- Provided guidance and training to teams across various vertical products, ensuring comprehensive understanding and effective sales strategies.
- Played a key role as an individual contributor in developing upGrad's Higher Education Platform, recognized as the best in India.
- Cultivated professional networks to nurture and expand the business pipeline, facilitating sustained growth and opportunities.
- Collaborated with cross-functional teams to streamline workflows for sellers, enhancing efficiency and productivity in sales operations.
Senior Business Development Associate
Byjus Learning App
09.2018 - 11.2019
- Led cross-functional teams to develop winning proposals for high-value contracts, securing new business opportunities.
- Achieved impressive individual revenue growth with a Q-o-Q increment of 124%, exceeding set targets.
- Successfully introduced and managed the conduction model for new and untouched territories, expanding market reach and driving revenue.
- Played a pivotal role in securing 60% of total sales for the Disney+Byju's Early Learn Osmo Kit, demonstrating strong sales acumen and product knowledge.
- Led customer engagement and consultation efforts for the K12 segment, both in schools and digital class settings, resulting in enhanced client satisfaction and retention.
- Consistently ranked within the top 10% contributors in the sales team across multiple locations, showcasing consistent performance and dedication to excellence.
Education
Bachelor of Technology - Mechanical Engineering
Dr. M.G.R Educational And Research Institute
Chennai, India 04.2001 -
Skills
Lead Generation
Lead prospecting
Vendor Relations
Client acquisition
Revenue Growth
Client Relationship Management
Account Management
Business Development
Project Management
Contract Negotiation
Software
MS 365
LinkedIn Sales Navigator
Outreach
ZoomInfo
Zoho
Timeline
Customer Success Account Manager
Adobe
07.2023 - Current
Business Development Manager
Superset
10.2021 - 07.2023
Senior Executive
NIIT
11.2020 - 10.2021
Senior Academic Consultant
UpGrad
12.2019 - 10.2020
Senior Business Development Associate
Byjus Learning App
09.2018 - 11.2019
Bachelor of Technology - Mechanical Engineering
Dr. M.G.R Educational And Research Institute
04.2001 -