Rainer Valerio
Rochester,NY
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Home Depot
Rochester, NY
02.2020 - 11.2021
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Used collateral material and documents to share information about services, products and promotions.
- Rolled out operational improvements and solutions to deliver top-notch customer service.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Call Center Representative
Maximus
Rochester, NY
04.2023 - 04.2024
- Assisted Medicaid applicants in completing and submitting applications for health care benefits.
- Provided assistance to clients regarding the medical bill process, including helping them understand their coverage and how to use it.
- Created case plans outlining client goals and objectives related to access of appropriate health care services.
- Facilitated meetings between multiple parties involved in providing services to a client in order to ensure continuity of care.
Assistant Manager
Acceptance Now
Rochester, NY
11.2021 - 02.2023
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Engaged customers in friendly, professional dialogue to determine needs.
- Worked with fellow sales team members to achieve group targets.
- Developed key customer relationships to increase sales.
Outside Sales Representative
Spectrum
Rochester, NY
04.2024 - Current
- Developed and implemented sales strategies to increase revenue.
- Generated leads through cold calling, networking events, referrals.
- Negotiated contracts with customers to close deals in a timely manner.
- Created customized presentations for prospective clients based on their needs.
Education
High School Diploma -
Northeast College Preparatory High School
06.2021
Skills
- Customer Support
- Team Leadership
- Positive Attitude
- Flexible Schedule
- Customer Service
- Professional Demeanor
Languages
Spanish
Native/ Bilingual
Timeline
Outside Sales Representative
Spectrum
04.2024 - Current
Call Center Representative
Maximus
04.2023 - 04.2024
Assistant Manager
Acceptance Now
11.2021 - 02.2023
Customer Service Associate
Home Depot
02.2020 - 11.2021
High School Diploma -
Northeast College Preparatory High School
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