Adrian Carrillo
Hialeah
Summary
Results-oriented Warehouse Manager with a proven track record of optimizing warehouse operations and achieving on-time delivery. Skilled in inventory management, staff supervision, and logistics management. Successfully implemented floor space maximization strategies and improved warehouse performance indicators. Strong problem-solving and interpersonal skills, with a focus on continuous improvement and customer care.
Overview
5
5
years of professional experience
Work History
Branch Operations Repersentative
Miami Dade County Tax Collector
Miami, FL
08.2025 - Current
- Managed customer inquiries regarding processes, ensuring clarity and compliance with regulations.
- Resolved complex problems utilizing critical thinking skills innovative approaches ultimately driving positive outcomes.
- Reduced client concerns by promptly addressing issues and providing effective solutions.
- Ensured compliance with company policies, industry regulations, and best practices at all times.
- Processed transactions efficiently using tax collection software, enhancing service delivery for constituents.
- Collaborated with teams to streamline operational workflows, improving response times and customer satisfaction.
- Trained new staff on tax processing protocols and customer service standards, fostering a knowledgeable team environment.
- Mentored junior representatives in best practices for handling complex issues, supporting professional growth within the team.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed training materials aimed at improving staff competencies in product knowledge and support skills.
- Assisted customers in navigating company website improving overall user experience.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Sought ways to improve processes and services provided.
- Trained new personnel regarding company operations, policies and services.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Promptly responded to inquiries and requests from prospective customers.
Human Resources Manager
US Army
Miami, FL
01.2024 - Current
- created and instituted recruitment strategies elevating talent acquisition processes throughout multiple units.
- Orchestrated employee training initiatives advancing professional development and strengthening team performance.
- led conflict resolution efforts cultivating positive workplace atmosphere and employee relations.
- Supervised adherence to federal regulations, reinforcing compliance with military personnel policies and procedures.
- Examined workforce data to highlight trends shaping strategic decisions for staffing and resource management.
- Coordinated with senior leadership to design and execute organizational change initiatives optimizing efficiency.
- Coached junior HR staff, bolstering expertise in policy interpretation and employee engagement strategies.
- Revamped onboarding strategies decreasing integration time for newly hired personnel across departments
- Handled employee relations challenges, skillfully resolving conflicts while maintaining strict confidentiality consistently.
- Preserved meticulous HR records aligned with legal requirements, enabling rapid data retrieval upon request.
- Managed payroll and benefits for employees throughout various locations, decreasing financial discrepancies through comprehensive program administration.
- Carried out extensive internal investigations tackling employee concerns with equity and transparency.
- Simplified HR processes for greater efficiency, cutting down on paperwork and manual tasks with automation.
- Sustained compliance with local, state, and federal regulations in conjunction with internal organizational standards.
- Led onboarding sessions and job-specific training for new hires, improving position knowledge and skillset.
- Encouraged employee motivation through organized events, incentive initiatives, and meaningful feedback.
- Facilitated understanding of labor laws and regulations, safeguarding organization against legal risks.
- Reviewed workforce trends to effectively mitigate potential skill gaps or staffing challenges.
- Resolved employee claims regarding performance challenges and harassment matters.
- Shortened time-to-hire metrics by improving recruitment strategies with technology utilization and streamlining candidate assessment techniques.
- Refined talent acquisition strategies to engage exceptional candidates focusing on employer branding and competitive positioning.
- Directed negotiations for employee benefits packages, obtaining budget-friendly solutions while upholding premium service quality.
- Formulated and executed leadership development strategies positioning high-potential employees for future management opportunities.
- Cultivated positive organizational culture via establishment of diversity and inclusion programs.
- Facilitated detailed HR audits assessing compliance with labor laws and regulations, alleviating risk of legal complications.
- Enriched employee professional development via creation of distinct progression plans and encouragement of lifelong learning opportunities.
- refined HR reporting processes, promoting efficient analysis and decision-making via improved data management practices.
- Formulated targeted training solutions to boost team competencies and performance focusing on distinct organizational objectives.
- improved employee satisfaction and engagement through establishment and management of strategic wellness and recognition efforts.
- Facilitated salary and market benchmarking analyses to optimize competitive compensation and secure top talent.
- Steered HR team to assist in expansion efforts, fostering seamless onboarding of new employees and preservation of company values
- Lowered employee turnover by reviewing exit interview data and instituting strategic retention initiatives.
- Enabled business growth by integrating HR strategies with corporate objectives, promoting a flexible and high-performing workforce.
- Engaged with managers to uphold compliance with organizational policies by delivering clarifying insights and advising on required changes.
- Educated senior leaders on proper protocols for employee corrective steps.
- Formed strategic collaborations to amplify market presence and foster revenue enhancement.
- Facilitated market analysis to pinpoint new business opportunities and competitive trends.
Warehouse Manager
US Army
Tacoma, WA
01.2021 - 12.2024
- Guided loading and unloading of goods, maintaining safety standards at all times.
- Oversaw warehouse job functions to meet on-time delivery needs.
- Planned layout of warehouse to achieve optimum space for product.
- Managed and directed daily activities of production and operations.
- Directed daily activities and workload for warehouse team to achieve output goal requirements.
- Reviewed and analyzed inventory reports to identify areas of improvement in the warehouse.
- Coordinated with other departments to ensure that customer orders were filled accurately and efficiently.
- Ensured efficient management of warehouse operations and personnel, including receiving, loading, unloading, storage, inventory control, shipping, distribution and returns.
- Utilized strong problem-solving skills to resolve issues in a timely manner.
- Performed daily cycle counts to keep accurate inventory records.
- Provided leadership guidance by setting clear expectations for staff members’ job duties and responsibilities.
- Tracked inventory levels on a regular basis utilizing bar coding systems and cycle counting processes.
- Maintained security of warehouse and grounds to protect company assets.
- Coordinated service and maintenance on delivery trucks, forklifts, and other warehouse equipment.
- Enforced on-time shipment of products to create exceptional customer experiences.
- Enforced company policies related to safety regulations and security protocols, ensuring adherence by all staff members.
- Communicated regularly with customers regarding order status updates or any changes in product availability.
- Interacted with and managed logistics partners to achieve on-time delivery and minimize freight costs.
- Built relationships with vendors, leading to expanded product offerings and cost savings.
- Monitored employee attendance records; addressed any discrepancies or disciplinary actions as necessary.
- Created reports for upper management detailing warehouse performance indicators such as labor costs, delivery times, and material handling costs.
- Hired and trained warehouse and supervisory personnel.
- Inspected physical conditions of warehouses, vehicle fleets, and equipment and ordered testing, maintenance, repairs, and replacements.
- Reviewed invoices, work orders, consumption reports, and demand forecasts to estimate peak performance periods and issue work assignments.
- Monitored operations for staff compliance with administrative policies and procedures, safety rules, union contracts, environmental policies, and government regulations.
- Negotiated with carriers, warehouse operators, and insurance company representatives for services and preferential rates.
- Recommended and authorized capital expenditures for acquisition of new equipment and property to increase efficiency and services.
- Evaluated contractors and business partners for operational efficiency and safety and environmental performance records.
Education
High School Diploma -
Hialeah senior high
Hialeah, FL06-2021
Skills
- Shipping and receiving
- Warehouse operations
- Inventory management
- Loading and unloading
- Quality management
- Staff supervision
- Inventory and stocking
- Order fulfillment
- Warehouse logistics
- Staff management
- Heavy lifting
- Operations management
- Conflict resolution
- Floor space maximization
- Logistics management
- Team building and leadership
- Goal setting
- Order picking and processing
- Employee scheduling
- Documentation
- Continuous improvement
- Interpersonal relationships
- Supplies inventory
- Employee safety
- Customer care
- Billing and invoicing
- Unpacking merchandise
- Safety standards
- Warehouse layout optimization
- Quality assurance
- Performance evaluations
- Waste reduction
- Space planning
- Safety oversight
- Workforce management
- Production planning
- Facility security
- Database management
- Skilled in [software]
- Purchasing management
- Budget adherence
- Customer service
- Warehouse safety
- Multitasking
- Attention to detail
- Effective communication
- Professionalism
- Issue resolution
- Workload prioritization
- Operational efficiency
- Process management
- Cross-functional communication
- Multitasking Abilities
- Remote office availability
- Data entry
- Computer skills
- Teamwork
- Reliability
- Understanding customer needs
- Customer service excellence
- Money handling
- Verbal and written communication
- Adaptability and flexibility
- Phone etiquette
- Call center experience
- Customer relationship management
- Customer relationship management (CRM)
LANGUAGES
English - Fluent
Spanish - Fluent
Timeline
Branch Operations Repersentative
Miami Dade County Tax Collector
08.2025 - Current
Human Resources Manager
US Army
01.2024 - Current
Warehouse Manager
US Army
01.2021 - 12.2024
High School Diploma -
Hialeah senior high