Fannie Quijano
Summary
Dynamic and dependable professional with more than 10 years of dealership experience. Enhancing customer satisfaction through efficient service and strong multitasking abilities. Bilingual and goal-oriented, I excel in building relationships and managing incentives, ensuring seamless operations and effective communication across departments. My goal is to become an asset to a successful and valued company.
Overview
10
10
years of professional experience
Work History
Sales Receptionist
Buhler Jeep
04.2018 - 12.2024
- Improved office efficiency by managing administrative tasks such as filing, data entry, and inventory management.
- Maintained a welcoming showroom environment, ensuring cleanliness and attractive product displays for all visitors. Increased customer satisfaction by providing friendly and efficient service at the sales reception area.
- Handled high call volumes calmly, ensuring every caller received a positive experience with the company. Resolved customer problems and complaints. Directed each customer call to the correct department.
- Collected and distributed messages to team members and managers to support open communication and high customer service, such as emails, messages and paging systems.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Collected credit card and cash payments. Processed transactions and posted daily deposits for both sales and service departments.
- Distributed coffee, water and snacks to waiting sales and service customers in the executive waiting area.
Locate Manager
Sansone Jeep
09.2014 - 12.2017
- In charge of locating specific vehicles for customers at different dealerships.
- Building and maintaining relationships with different dealerships.
- In charge of writing correct information on all outgoing DMV titles.
- Stocking in and tagging all new car inventory.
- Collecting proper proof for and submitting incentives for payments, while working with incentives controller in accounting and making sure all incentives are paid.
Locate Manager/ Incentives Coordinator
Route 18 Chrysler Jeep Dodge Ram
02.2017 - 08.2017
- Locating vehicles for customers and arranging trade of inventory.
- Cutting checks and getting owner signatures for inventory exchanges.
- Writing correct information on all outgoing DMV titles. Making sure they are motorized and signed.
- Collecting proper proof for vehicle incentives and submitting incentives for payments.
- Typing and distributing letters to Chrysler incentives for all unpaid incentives.
Education
High School Diploma -
Linden High School
Linden, NJ06-2005
Skills
- Dedicated Team Player
- Focused
- Goal Oriented
- Bi Lingual
- Multitasker
- Dependable
Languages
Spanish
Timeline
Sales Receptionist
Buhler Jeep
04.2018 - 12.2024
Locate Manager/ Incentives Coordinator
Route 18 Chrysler Jeep Dodge Ram
02.2017 - 08.2017
Locate Manager
Sansone Jeep
09.2014 - 12.2017
High School Diploma -
Linden High School
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