Windows / MAC OS
Sharon Whitesel
Entry Level In IT
Lewistown,PA
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
25
25
years of professional experience
1
1
year of post-secondary education
2
2
Languages
Work History
Educator and Technology Director
Holy Name of Jesus School
Harrisburg, PA
10.2021 - Current
- Serve as primary decision-maker for internal technology spending, creating budget guidelines to reduce waste and decrease unnecessary upgrades.
- Plan and implement integrated lessons to meet national standards.
- Communicate frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Configure hardware, devices and software to set up work stations for employees.
- Provide end-user system and equipment training.
Area Operations Manager
Amazon Fulfilment
Carlisle, PA
09.2019 - 02.2021
- Supported all safety programs and OSHA compliance to ensure a safe work environment for all associates
- Developed performance goals and objectives to achieve customer promise expectations and ensure accuracy and quality
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
Administrative Assistant
Geisinger
Lewistown, PA
05.2017 - 10.2019
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Managed training schedules, materials, maintaining files and collecting training payments.
Owner
Work From Home Today, LLC
Lewistown, PA
04.2016 - 12.2021
- Supervised and provided a group of inbound call center professionals to include, but not limited to, motivating a team to reach/exceed goals and issuing disciplinary action related to client performance
- Managed day-to-day business operations.
Team Supervisor
Concentrix
Lewistown, PA
04.2015 - 04.2016
- Interacted with cross-functional support groups to manage day-to-day operations and identified and resolved operational problems using defined processes, expertise and judgment.
- Developed, recommended and implemented measures to improve productivity, performance, quality and career path for staff members.
- Built strong relationships with customers through positive attitude and attentive response.
Group Fitness Instructor
TAZ Fitness
Burnham, PA
12.2013 - 04.2015
- Enhanced client experience by maintaining motivational and supportive culture.
- Cultivated positive relationships with class participants by teaching variety of challenging and entertaining group fitness classes.
Assistant Branch Manager
Susquehanna Bank
State College, PA
08.2012 - 03.2013
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Protected company assets with strategic risk management approaches.
- Collaborated with bank manager and teller supervisor on scheduling, hiring decisions and monthly audits.
Regional Retail Sales Manager
Comcast Cable
State College, PA
08.2005 - 07.2012
- Worked with various departments to align branding with corporate standards and strategies.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Onboarded new employees with training.
Retail Sales Representative
AT&T Wireless
State College, PA
11.2003 - 07.2005
- Increased sales by offering advice on purchases and promoting additional products.
- Helped customers complete purchases, locate items and join reward programs.
IT Trainer
Eduvision
, Philippines
01.1998 - 02.2002
- Compiled IT training and assessment resources based on understanding of technical processes and skills-development needs.
- Oversaw technical documentation, instruction and evaluation to meet IT education initiatives.
- Cultivated customized curriculum and course content to address organizational technology training mandates.
- Updated training coursework and requirements according to group and technology changes.
Education
No Degree - Software Development Bootcamp
New Jersey Institute of Technology
Newark, NJ 02.2022 - Current
Master of Arts - Educational Leadership
Immaculata University
BS - Business Administration
Liberty University Lynchburg
07.2018 - 08.2019
Associates - Business
American Inter-Continental University Hoffman
Skills
Service standard compliance
Complaint resolution
Critical Thinking
Employee training
Software
Scripting / SQL / Python
Office Applications
Timeline
No Degree - Software Development Bootcamp
New Jersey Institute of Technology
02.2022 - Current
Educator and Technology Director
Holy Name of Jesus School
10.2021 - Current
Area Operations Manager
Amazon Fulfilment
09.2019 - 02.2021
BS - Business Administration
Liberty University Lynchburg
07.2018 - 08.2019
Administrative Assistant
Geisinger
05.2017 - 10.2019
Owner
Work From Home Today, LLC
04.2016 - 12.2021
Team Supervisor
Concentrix
04.2015 - 04.2016
Group Fitness Instructor
TAZ Fitness
12.2013 - 04.2015
Assistant Branch Manager
Susquehanna Bank
08.2012 - 03.2013
Regional Retail Sales Manager
Comcast Cable
08.2005 - 07.2012
Retail Sales Representative
AT&T Wireless
11.2003 - 07.2005
IT Trainer
Eduvision
01.1998 - 02.2002
Master of Arts - Educational Leadership
Immaculata University
Associates - Business
American Inter-Continental University Hoffman