Lanita Poindexter-Smith
Supply Chain Professional
McDonough,GA
Summary
Hardworking Educator with 11 years of K-12 distinguished experience working with exceptional students. Extensive knowledge of differentiated instruction and dedication to effective technology integration. Confident and detailed-oriented with dedication to organization and effective collaboration with various coworkers. Enthusiastic Customer Service Professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Microsoft products and training in data analysis. Motivated to learn, grow and excel the Supply Chain Industry.
Overview
22
22
years of professional experience
5
5
years of post-secondary education
Work History
Educator
Dekalb County School System
Stone Mountain, GA
08.2007 - Current
- Chose materials and developed lesson plans to enhance skills for individual students.
- Assumed leadership roles in classes and summer activities.
- Replenished classroom supply levels to support planned lessons and activities.
- Analyze data to drive instuction
General Warehouse Associate
JCPenney
Forrest Park, GA
06.2022 - 12.2022
- Prepared orders for shipment by picking, packing and labeling merchandise.
- Operated RF scanners to track merchandise and verify contents of containers.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Performed inventory counts and stocked merchandise.
Wheelchair Agent
Delta Global Services
Atlanta, GA
10.2018 - 07.2021
- Accepted passenger luggage and created and affixed bag labels to guarantee proper delivery.
- Transported over 300 passengers in wheelchairs to and from aircraft and inside terminals and lifted passengers in and out of wheelchairs and into and out of passenger seats.
- Liaised with airline agents to check-in passengers, change tickets, rebook itineraries and fulfill special requests.
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
Customer Service Representative
Mag Mutual Healthcare
Duluth, GA
09.2003 - 08.2007
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
MBA - Supply Chain Management
American InterContinental University
Atlanta, GA 01.2004 - 07.2005
Bachelor of Science - Biology
Xavier University of Louisiana
New Orleans, LA 09.1994 - 05.1998
Skills
Service standard compliance
undefinedTimeline
General Warehouse Associate
JCPenney
06.2022 - 12.2022
Wheelchair Agent
Delta Global Services
10.2018 - 07.2021
Educator
Dekalb County School System
08.2007 - Current
MBA - Supply Chain Management
American InterContinental University
01.2004 - 07.2005
Customer Service Representative
Mag Mutual Healthcare
09.2003 - 08.2007
Bachelor of Science - Biology
Xavier University of Louisiana
09.1994 - 05.1998
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