Seleena Orozco
Hemet,CA
Summary
Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. Accomplished Agent with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and to develop loyal customer relationships. Motivated Warehouse Worker skilled at providing efficiency in shipping and receiving, inspection and storage operations. Handles diverse materials to achieve high-quality packaging standards and reduce risk. Brings related experience and dedication to meet production and quality goals. Dedicated Warehouse team member skilled in operating equipment, prioritizing tasks and carrying out fast-paced work to meet team goals. Strong understanding of OSHA standards and optimal safety guidelines. Hard worker consistently arrives early and stays late to get deadline-oriented jobs complete.
Overview
9
9
years of professional experience
Work History
Customer Care Center Agent
Walmart
03.2020 - 10.2023
- Obtained client information by answering telephone calls.
- Expanded customer base through effective networking, cold calling, and relationship-building strategies.
- Advised customers about new products and assisted customers in determining best product for needs.
- Used mircosoft to prepare sales reports containing customer information related to products and services purchased.
- Worked flexible hours across night, weekend, and holiday shifts.
- Processed customer orders quickly and accurately for timely delivery.
- Maintained comprehensive product and service knowledge for accurate, informative customer advice.
- Resolved caller issues quickly and thoroughly.
- Mentored junior agents within the team, sharing insights and best practices to support their professional growth and contributions to the agency''s success.
- Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
Warehouse Worker
Amazon.Inc
01.2015 - 01.2019
- Drove forklifts, pallet jacks and other equipment to move materials.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Assisted in training and onboarding of new employees, contributing to cohesive and efficient workforce.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
Education
High School Diploma -
Alessandro High
Hemet, CA05.2014
Skills
- Event Promotion
- Purchase Agreement Writing
- Reference selling
- Flexible Schedule
- Sales closing
- Problem-Solving
- Service support
- Clear Communication
- Persuasive Speaking
- Customer needs determination
- Sales negotiation
- Microsoft Office
- Sales Strategies
- Logistics and Transportation
- Shipping Documentation
- Forklift Operations
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Care Center Agent
Walmart
03.2020 - 10.2023
Warehouse Worker
Amazon.Inc
01.2015 - 01.2019
High School Diploma -
Alessandro High
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