Amelia Roman
Grand Junction,CO
Summary
Dynamic and results-oriented professional with a proven track record in claims management and exceptional customer service at Roman Family Chiropractic. Excelled in team collaboration and complex problem-solving, managing over 300 insurance claims weekly with efficiency. Demonstrates strong communication skills and a commitment to fostering positive relationships, enhancing client satisfaction and operational success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Insurance Mannager
Roman Family Chiropractic
Grand Junction, CO
05.2024 - Current
- Managed the claims process, including reviewing, negotiating and settling claims.
- Established relationships with third party vendors who provide specialized services such as actuarial or legal support.
- Billed insurance claims for over 300 patients weekly/ bi-weekly.
- Manage communication with insurance companies for payment.
- Work with all types of insurance: Veterans Affairs, Medicare, commercial insurance, and workers' compensation.
- Posted and reported all insurance claims and payments.
Chiropractic Assistant
Roman Family Chiropractic
Grand Junction, USA
01.2022 - Current
- Communicative individual experienced in providing exceptional customer service in busy office environments
- Skilled in managing multiple tasks with accuracy and efficiency
- Adept at creating and updating records and filing systems and phone services
- Committed to delivering best customer service and fostering positive relationships with customers and patients
- Able to use my gifts and talents to connect with patients for a lifetime of care through Chiropractic
Front Desk Receptionist
Roman Family Chiropractic
Grand Junction, USA
07.2020 - Current
- Answering phones
- Filing and organizing Doctor's notes
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously
- Provided a high level of customer service to all clients
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary
- Processed payments received from customers via cash or credit card transactions accurately and efficiently.
- Maintained an organized front desk area, ensuring all forms were up to date and available for visitors
- Demonstrated excellent customer service skills by responding to inquiries and resolving complaints promptly and courteously
Personal Assistant to the Owner
Roman Family Chiropractic
Grand Junction, USA
07.2020 - 04.2023
- Bank runs for business deposits
- Postage and deliver for mail
- Dry cleaning pick-ups
- Ordering office supplies for RFC
Internship Student
Chiropractic center
Grand Junction, USA
03.2022 - 05.2022
- Gained experience, exposure, and knowledge of career-specific procedures and systems
- Performed assignments as determined by the supervisor
- Communicated with others, demonstrating strong verbal and written communication skills
- Got to see what Chiropractic entails, and what patients are dealing with on a day to day basis
Miss CO Teen USA Participant
USA state Pageant
CO, USA
10.2017 - 10.2020
- Leadership Role
- Volunteer Work for the community (Including: Special olympics, 'Bumble bee' Nursing home, 970 Muscle physical activity training)
- Attended leaderships conferences for Miss Teen USA
- Collaborated with other contestants with team building activities and mock interviews to prepare for real world situations
- Many interviews of uncomfotable questions, and able to answer in front of 5,000+ people.
Education
BACHELOR OF SCIENCE (B.S.) -
Colorado Mesa University
Grand Junction, CO, US05.2025
HIGH SCHOOL DIPLOMA -
Fruita Monument
Fruita, CO05.2020
Skills
- Good communicator
- Time Management
- Sorting and Labeling
- Multi-Line Telephone Systems
- Meeting Scheduling
- Verbal and Written Communication
- Team Collaboration
- Conflict Management
- Bank Deposits
- Listening Skills
- Scheduling Appointments
- Researching Skills
- Complex Problem-Solving
- Front Desk Reservations
- Front Desk Operations
- Manage Files effectively
- Task prioritization
- Claims management
- Records management
Certification
X-ray Certification
Accomplishments
- Top 15 for Miss Colorado Teen USA (2 time winner)
- People's Choice Award For Miss Colorado Teen USA
- Graduated Junior year of High School ( A year early)
References
References available upon request.
Timeline
Insurance Mannager
Roman Family Chiropractic
05.2024 - Current
Internship Student
Chiropractic center
03.2022 - 05.2022
Chiropractic Assistant
Roman Family Chiropractic
01.2022 - Current
Front Desk Receptionist
Roman Family Chiropractic
07.2020 - Current
Personal Assistant to the Owner
Roman Family Chiropractic
07.2020 - 04.2023
Miss CO Teen USA Participant
USA state Pageant
10.2017 - 10.2020
BACHELOR OF SCIENCE (B.S.) -
Colorado Mesa University
HIGH SCHOOL DIPLOMA -
Fruita Monument