Simone Mitchell
Alexandria,LA
Summary
Customer Service Representative with more than 3 years of experience planning, developing and implementing my skills as a Customer Service Representative offering superior expertise to your company.. Diligent customer service agent with proven technical abilities, consultation skills, and attention to detail. Effective at understanding customers' concerns and fielding wide range of inquiries with analytical and communication strengths. Maintains thorough and accurate documentation of all activities. Training and development Skilled In Customer Services and Also Customer care. Proficiency in Microsoft word, Microsoft excel, and powerpoint.
Overview
4
4
years of professional experience
Work History
Certified Customer Service Representative
Arise Virtual Solutions Inc
Miramar, FL
01.2017
- I presently work as a Customer service, for Comcast and I have also serviced for Turbo Tax as a Tax Expert.
Claims Representative
Sedgwick CMS
Remote
04.2021 - Current
- Interviewed policyholders to verify information and obtain additional details.
- Examined reports, accounts and evidence to determine integrity and accuracy of information.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
Home Agent Sitel
03.2020 - 07.2020
- Resolved issues based on thorough investigations of concerns
- Helped improve processes and products by relaying customer feedback
- Resolved customer grievances consistently, collaborating with team members to achieve creative solutions.
From Home Agent
Sykes enterprises
08.2018 - 08.2019
- Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Met inbound customer needs while maintaining strict performance targets
- Identified causes of product malfunctions and credited affected customers.
Cashier/customer service
Walmart Supercenter
Alexandria, LA
04.2015 - 05.2016
Switchboard Operator
Louisiana College
Pineville, LA
08.2013 - 05.2014
Education
Bachelor of Science -
Northwestern State University
Associates degree - undefined
Bachelors - Psychology
2021
Skills
- Creative Problem Solving
- Issue and Complaint Resolution
- Upbeat and Positive Personality
- Data Entry and Maintenance
- Customer Account Management
Timeline
Claims Representative
Sedgwick CMS
04.2021 - Current
Home Agent Sitel
03.2020 - 07.2020
From Home Agent
Sykes enterprises
08.2018 - 08.2019
Certified Customer Service Representative
Arise Virtual Solutions Inc
01.2017
Cashier/customer service
Walmart Supercenter
04.2015 - 05.2016
Switchboard Operator
Louisiana College
08.2013 - 05.2014
Bachelor of Science -
Northwestern State University