Aaron Wissmann
Havelock,NC
Summary
Certified Desktop Support Engineer with strong installation, configuration and troubleshooting background in computers and related peripheral hardware, software and network connectivity. Demonstrates excellent fault-finding skills to resolve customer problems with high degree of technical expertise and timeliness. Certified in Aviation and Information Technology and Licensed to Fly for hire with a US Government Secret clearance.
Overview
16
16
years of professional experience
4
4
Certificates
Work History
Desktop Support
TkeSystems/Perspects/Ledios, Cherry
Havelock, NC
07.2019 - Current
- SIPR USMC
- Personable and professional with military bearing with all ranks
- Only Person on post/base who is authorized to work on SIPR PC’s
- Active security clearance, fully vetted
- Worked with Cybersecurity and MCOG to ensure security
- Investigated issues that pertained to laptop updates or end user use
- Trained users on how to correctly implement software
- Successfully transitioned to Ledios in 5/24/21 Environment: Quick pace environment, highly stressful
- DELL, HP, Secret Clearance
US Army, Blackhawk Avionics repair school
Eustis, VA
01.2019 - 07.2019
- Completed the longest Army schools in the army aviation field
- Corrected software malfunctions on instructor’s machine
- Taught new army recruits on how to correctly use IT
- Assisted the instructor with setup and tear down in regards to the IT field
- Worked on $30Million worth of equipment with no loss
- Environment: Quick pace environment, DELL, Secret Clearance, aviation field IT
Desktop specialist jr
Apex/Perspecta Camp lejeune
Jacksonville, NC
10.2018 - 01.2019
- Quickly corrected PC software malfunctions
- Trained users on how to correctly implement software, customizing it to their needs
- Worked with other departments to assist the military personnel to get their PC hardware fixed or replaced efficiently
- Able to work with many different types of personalities
- Able to adjust quickly to rapidly changing environments
- New A+ CompTIA CE certification
- Environment: Quick pace environment, highly stressful
- DELL, HP,Secret Clearance
Wheeled Motor Transport Operator
US Army
Ft Bliss, TX
01.2014 - 11.2018
- Certified and Trained on Hazmat, Fuel and Ammo
- Successfully kept a team of over 1000 personnel safe and legal
- Trained on installing communication equipment into vehicles under pressure, allowing 50 vehicles to communicate successfully
- Complete missions in austere environments with no failures within 12 months and over 1200 miles
- Accountable for 15 personnel in maintaining over $540,000 worth of equipment
- Maintained over $60,000 worth of equipment with no loss
- Environment: Austere environment for vehicle maneuvers and mission readiness.
Desk
Stryker Communications
Flower Mound, TX
11.2012 - 01.2014
- Side support
- Performed MFD moves for audits that affect the entire business
- Moved VOIP and digital phones successfully for VIP’s
- Worked with Active Directory adding and deleting users per HR’s request
- Successfully troubleshot Laptop/Desktop issues such as simple password issues, sporadic error messages and power source issues/monitor CMOS problems
- Created trouble tickets for issues that were not within the scope of service
- Followed up with the specialized teams when a request was behind SLA
- Received multiple manager recognitions on the level of service they had not received in quite some time
- Environment: HP, Apple, Android, Dell
ITSD support
Quest Diagnostics Corp
Addison, TX
05.2012 - 11.2012
- Brought back the outsourced National Desk from India to U.S., Merged the workload with Ameripath desk supporting 45 people in a 24/7/365 environment
- Support included calls/emails and service tickets
- Our team call volume was approximately 500 calls per day prior to the move back to the US
- This increased to 1000+ per day when the desk went live
- Received 2 recognitions from the Director of Infrastructure for excellent customer service within 3 weeks
- Exclusive Member of the IMAC/Legal Hold team
- Extensive training (6 weeks) on the inner workings of Quest Diagnostics IT infrastructure.
RHD Help Desk Analyst
Quest Diagnostics Corp
St. Louis, MO
08.2007 - 05.2012
- Consistently held highest call volume producer on my team with an average of 45+ per day
- Worked with various VNC software to adjust client’s software to ensure compatibility with our website
- Displayed excellent customer service to our patients and clients on a one on one basis
- Responsible for ensuring the client system and software was within HIPPA compliance
- Environment: Dell, HP, proprietary systems, Windows OS.
Admin Spec Rep
Freeman Health System
, MO
01.2006 - 01.2007
- Worked in a high-pressure environment collecting customer information for ER diagnostic and billing information
- Successful in keeping patients/customers calm when information was collected
- Worked with medical staff, gathering information critical to the patient's care when necessary
- Registered patients for procedures and ensured compliance with HIPPA policies
- Environment: Dell CPU, Windows XP, Interface Epic
Education
BA - PROGRESS Commercial, Aeronautical science, ongoing
Liberty University
Commercial License Aviation - FAA Licence
Liberty University
Lynchburg, VA 05.2001 -
IFR Pilots License - Aviation
Tradwinds Flight School
KEWNPrivate Pilot License -
Horizons Flight School
KELP 03.2017 - 05.2017
A+ Certification - undefined
Associates Degree - undefined
Skills
undefined
Certification
Commercial License - Complete
Timeline
Commercial License - Complete
02-2022
Instrument License - Complete
01-2021
Desktop Support
TkeSystems/Perspects/Ledios, Cherry
07.2019 - Current
PPL Licence - Complete
05-2019
US Army, Blackhawk Avionics repair school
01.2019 - 07.2019
Desktop specialist jr
Apex/Perspecta Camp lejeune
10.2018 - 01.2019
Private Pilot License -
Horizons Flight School
03.2017 - 05.2017
Wheeled Motor Transport Operator
US Army
01.2014 - 11.2018
Desk
Stryker Communications
11.2012 - 01.2014
ITSD support
Quest Diagnostics Corp
05.2012 - 11.2012
RHD Help Desk Analyst
Quest Diagnostics Corp
08.2007 - 05.2012
Admin Spec Rep
Freeman Health System
01.2006 - 01.2007
A+ CompTIA - Complete with A+ CE completed in 2019
01-2003
Commercial License Aviation - FAA Licence
Liberty University
05.2001 -
BA - PROGRESS Commercial, Aeronautical science, ongoing
Liberty University
IFR Pilots License - Aviation
Tradwinds Flight School
A+ Certification - undefined
Associates Degree - undefined
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