Richard Rosado

Would assist MSP on Service calls via Fieldcode App.

Fully Certified on on all HP/Lenovo Desktop and laptop Models including all Chromebook equipment as well as HP EPOS .

• Been a resource for projects ranging from Desktop/Network/White Glove Support - Equipment upgrades on many IT projects described in assignment Work orders or IT SOW project On many IT projects described in assignment Work orders or IT SOW projects.

• Refreshed brokers trading computers and installed, /Eikon/Factset market Data software, users logged and would verify and confirmed

• Updated HP Network printers for, and staff mapping all users to nearest printers and a backup for their daily printing and scan to email printing needs .Installation of remote WFH Lenovo laptop upgrades as new laptops were imaged and data backed-up/transferred to new units
• All equipment was tested and confirmed completed by department staff for final handover.

• Part of a team of 3 providing IT support for 800+ user at 130 Livingston Ave
• Configure Desktops/Laptops – Wyse Thin clients and Mobile + Audiovisual devices
• Imaged systems via SCCM or locally with ISO images OS upgrades and Exchange Migrations
• Assist all users Via: desk side/remote connection
• Assist with VPN setup and connectivity via Citrix and DUO
• Maintain SLA levels and favorable responses from users in Service Now
• Install Configure repair all type of HP printers/copiers and AIO devices
• Preform MACS (move -add -changes)
• Use ISO image to locally build systems and SCCM remotely or desk side to deploy build once Assets and Compliance issues are identified and corrected.

• Maintain server productivity/Cisco router and switch functionality/Juniper firewall connections and configurations by running diagnostics and reporting alerts and issues to Netops team
• Once issue has been identified assist team with requests
• Install Wi-Fi routers and maintain ISP connectivity with vendors ATT- Verizon –Altice –Spectrum
• Maintain service ticket system via HP Peregrine -Service Now with fulfiller access
• Maintain server productivity/Cisco router and switch functionality/Juniper firewall connections and configurations by running diagnostics and reporting alerts and issues to Netops team
• Once issue has been identified assist team with requests

• Opened a SMS mobile marketing venture textslinger.com with modest success.

• Perform Installs, Moves, Adds and Changes (IMACD’s) and break-fix of hardware and software installations for Facilities team including Data/Voice cable patch management
• Lead tech in charge of Execs and SVP user’s access and any issues related to network and remote connectivity issues
• Point man for Facilities and Audit/Procurement teams assisting in new user onboarding and software licensing
• White Glove support assisting users with all facets of system equipment experience and access to all network resources