Jennifer Miklavic

I currently work as lead teller at the Elm Grove Branch. I started there as a full time teller and worked my way up to a lead teller. I have many responsibilities every day . My job is to not only order money and do the over and short ,it is also to make every teller successful at their job. I have 35 submitted referrals and at the present 25 of them are qualified. We had a referral contest last year starting in October and I was the first back to back winner . I had 5 qualified referrals in October and 5 in November. I have many qualified credit cards as well. I first started in April and we were not made aware of the referral goals however since we became aware I am the top performer at my branch. I also believe mentoring is a key factor in my day to day duties. I have coached my tellers in how to identify the potential for a referral because our main goal is to have our customers money work for them. We recently have had other tellers from different branches help us. I have had the opportunity to show them how to look for potential referrals and during her day helping us Martinia got a qualified referral! I believe communication is key not only with customers but coworkers as well. We are all a reflection of WesBanco. This is the reason for our weekly huddles which are very beneficial to the team.

• Centrifuged blood samples as outlined in clinical protocols.
• Followed physician orders to correctly administer therapeutic phlebotomy.
• Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
• Used personal protective equipment correctly to protect coworkers and patients.
• Promoted mission, vision and values of organization and trained new clinical staff in phlebotomy procedures.
• Organized daily work based on collection priority.
• Tracked collected specimens by initialing, dating and noting times of collection.
• Followed established guidelines for reporting significant medical errors or unanticipated outcome in patient care.
• Completed proper sanitation and cleaning of equipment and work areas between patients.
• Stocked phlebotomy cart or carrier with appropriate supplies.
• Conducted venipuncture and other CT procedures.
• Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
• Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.

I started out as a cashier and worked my way up to store manager. I managed up to ten employees on a daily basis. I was responsible for inventory,loss prevention,cash handling,scheduling,and budgeting hours for a 24 hour store. I displayed great leadership to make our store run efficiently and effectively. I also managed other stores when they were in need of help. I always displayed great customer service under any type of situation. I showed my employees how to work as a team by always doing any task needed to run an efficient business. The team members knew they could always rely on me which is important when being the leader of a team. I could always delegate tasks because managing a 24 hour store requires a group effort. I would always maximize each employees time they spent at work. They knew I would be working equally as hard to provide a great store with exceptional customer service. I would always be available to mentor and guide the employees so they could be the best they could be to have the potential to move up in the company as I did. I also would make sure I knew which product sold the most from our kitchen during peak hours so we would have plenty on hand, by doing so our customers always came back because they knew they could rely on consistency,a friendly environment, and great customer service.

I worked for Columbia Sales making and packing tip boards. While working at Columbia Sales I had to be fast and efficient. We had to have a certain amount of product available for our customers at all times. I was very well trained in machine operations as well as packing and reaching deadlines. I also had to know how many we would need for that day which was a great fit for me as I am great with time management. I was also responsible for the safety of my working environment,knowing how to be safe and efficient was a critical part of my job. I was very knowledgeable about my job and knew that my ability to provide a great product in a safe environment was critical to the success of the company.

I was a customer service representative for Northwest Savings Bank. My job duties were but not limited to teller work,opening new accounts and cross selling. This job was very customer oriented. I had to not only know the customer but know their financial situation to best meet their needs. I had to keep accurate records,balance the safe and meet monthly sales goals in order to make our bank successful. I also knew how to handle difficult situations when customers were concerned about a fee or had questions about interest rates. I was resourceful in finding the information to not only using my knowledge but reaching out to a network of advisers to help the customer.