Michael Norman
Bryan,TX
Summary
Accurate systems analyst well-versed in setting up hardware and software components with over 20 years of experience. Polished in optimizing systems to address dynamic needs, improve collaboration and strengthen security. Skillful in weighing crucial business and IT needs against computer system and procedural limitations to assess roadmaps for optimal functions.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sr Systems Analyst
K2Share LLC
College Station, Texas
06.2012 - 01.2022
- K2Share Federal O&M , Support Server maintenance (Windows/Linux/DBA/AWS) Exchange/Office 365 Support Extensive Active directory and Group policy work Transitioned company to AWS/o365
- Audited multi-system installations for conformance to business objectives, suggesting changes to meet performance thresholds.
- Utilized change management techniques to provide smooth transitions during new hardware and software introductions.
- Provided operations and maintenance support to federal contract systems.
- Built and maintained network infrastructure consisting of Windows, Linux and virtual products.
- Analyzed complex project server issues and worked on large enterprise and business-critical applications. (AWS/o365/Microsoft Exchange/Office 365)
- Implemented active directory and group policy work
- Identified systems inefficiencies through performance data analysis.
Systems Administrator
ITT Excelis
Afghanistan Contract
01.2012 - 06.2012
- Managing Exchange 2003-2007 in a large, on-premise, clustered enterprise environment.
- Administered active directory and group policy work, also maintaining systems documentation.
- Provides technical support to end-users, and Embassy of Kabul Afghanistan using Remedy 8.0 on NIPR, SIPR, and Centrix.
- Implement and maintain improvements to VMWare infrastructure.
- Created patches and solutions to fix bugs in existing applications.
- Set up hardware and software in optimal configurations to meet network performance requirements.
IT Technician and Analyst
DynCorp
DIFZ Afghanistan Contract
06.2011 - 01.2012
- Implemented and maintained VSAT systems at forward operating bases in Afghanistan.
- Diagnosed software issues and applied troubleshooting techniques to resolve problems.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Maintained and monitored server, wireless network and other server infrastructure, keeping systems running smoothly.
Server/Network Administrator
Texas A&M University - Public Policy And Research
College Station, TX
06.2008 - 06.2011
- Migration from Windows 2003 domain to 2008.
- Implemented update from Microsoft Exchange 2003 to 2010.
- Imaged and prepared new computers for integration into company networks and systems.
- Configuration and maintenance of SQL, Exchange, WSUS, and other domain servers
- Implementation of SCOM and converting to a Hyper-V virtual environment.
- Educator for MOUSE certification
Server/Network Administrator
Kent Moore Cabinets
Bryan, TX
01.2006 - 06.2008
- Maintenance of Windows 2003, Linux, Solaris, and PBX servers.
- Analyzed technical issues to identify troubleshooting methods needed for quick remediation.
- Administer SQL and proprietary database systems.
- Identified new technologies, including Asterisk systems, Exchange 2007, and Virtualization.
Skills
- Software Testing and Validation
- Agile/Scrum Methodology
- CSS
- XML
- Nagios
- Cacti
- SQL
- VB Scripting
- Windows Server 2000-2008 R2
- Exchange 2003-2010
- Active directory and group policy
- ESX
- VMware
- Hyper-V
- System Center Operations Manager
- System Center Virtual Machine Manager
- System Center Configuration Manager
- Microsoft Data Protection Manager
- WSUS
- SAN/NAS Operation
- Asterisk
- RFID
Certification
- MCITP: Enterprise Administrator Server 2008
- MCP
- MCTS
- CompTIA Security+
- AWS Certified
- DISCO/NACI Clearance
Timeline
Sr Systems Analyst
K2Share LLC
06.2012 - 01.2022
Systems Administrator
ITT Excelis
01.2012 - 06.2012
IT Technician and Analyst
DynCorp
06.2011 - 01.2012
Server/Network Administrator
Texas A&M University - Public Policy And Research
06.2008 - 06.2011
Server/Network Administrator
Kent Moore Cabinets
01.2006 - 06.2008