Paige Bordier
2574 Sands Dr #308,FL
Summary
Skilled and efficient professional with 15+ years of customer service experience with a diverse background in Public Health, EMR/LMS/HRIS operations, Case management, and General Training/Development. Well versed in human behavior, adult learning theory and overall mentorship for development of the end-user.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sr Systems Analyst
Pinnacle Home Care
02.2025 - Current
- Analyzed system requirements, ensuring alignment with operational goals and user needs.
- Designed and implemented robust software solutions to enhance workflow efficiency.
- Collaborated with cross-functional teams to identify areas for process improvement and innovation.
- Developed comprehensive documentation for system specifications and user training materials.
- Mentored junior analysts in best practices for system analysis and project execution.
- Facilitated stakeholder meetings to gather feedback and drive consensus on system enhancements.
- Created all troubleshooting documentation and distributed it to team members and key stakeholders.
- Reduced downtime for critical business applications by proactively identifying and resolving system issues.
- Escalated project-related issues quickly to help rectify problems and avoid delays.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Talent Development & Technology Specialist
Family First HomeCare
05.2020 - 02.2025
- Operations lead for EMR and LMS for entire company (billing corrections, troubleshooting, enhancements, workflow changes, setup, etc)
- HRIS backup support (Dayforce, Workday) to HRIS Analyst (profile creation, compensation/role changes, training)
- Provide operational role specific trainings for EMR, LMS, HRIS
- Manage EMR & LMS Operational Changes & System Releases and update company training manuals
- Own and conduct all corporate and non-clinical orientation for new hires and internal role changes/promotions (both virtually and in-person).
- Policy and Document Management
- Configuration of new locations / acquisitions in the EMR / LMS, including integration of operational data
- Process new hires / promotions / transfers within company in all systems
- Conduct background screenings, references, offer letters, orientation, job specific training
- Own all initial training, on-going training and education materials.
- Collaborate with IT on Intranet content and maintenance
- Assemble and Design monthly newsletter communication
- Assist HR Team in any other coordination of facilitation of projects surrounding the team and/or company mission and culture.
- Travel to acquired companies and provide on site training in integration process, including field staff orientation.
- HR lead on project management (holiday parties with a $150k budget, team on/off site quarterly meetings, town halls)
Online Fitness/Nutrition Coach
Gencity Fit
04.2022 - 01.2024
- Manage caseload of clients, providing personalized workouts, meal plans, and macronutrients
- Provide weekly feedback to clients via Loom
- Develop monthly educational content for clients
- Maintain a social media presence geared towards fitness, education, etc
- Create and upload new recipes into meal plan app to develop company library
- Record and upload execution of various exercises to develop company library
Service Coordination Manager
Family First HomeCare
12.2018 - 05.2020
- Case Management of +$70,000 caseload in a combination of skilled pediatric nursing and geriatric assistive care.
- Coordinate care of incoming and established referrals; Collaborate with clinical teams and hospitals/case managers for pending and current clients
- Recruit and retain field staff including cold calls, interviews, on boarding.
- Manage field staff including evaluation, corrective action, scheduling, compliance.
- Provides administrative support to Director of Operations and Director of Nursing.
- Advocate for patient service.
- All office administrative duties
Client Services Manager
Bayada Home Health Care
11.2016 - 12.2018
- Grew an adult skilled nursing caseload from $35,000 to %55,000 (weekly).
- Overall coordination of home care services for long term care patients including those of high acuity.
- Interacted with clients on regular basis to quickly alleviate issues and provide staffing updates
- Ensured employees and agency compliance to CHAP & AHCA standards.
- Acted as primary HR personnel including all aspects of hiring, termination, benefits and federal documentation.
Education
Master of Science - Public Heath
University of South Florida
Tampa, FL12-2016
Bachelor of Science - Pre-Clinical Health Sciences
University of Central Florida
Orlando, FL05-2014
Skills
- Accustomed to working in high stress, fast paced environments
- Software testing
- User interface design
- Business process improvement
- Project Management & Evaluation
- Emotional Intelligence & Relationship Building
- Multidisciplinary team collaboration
- Case Management
- Articulate, Dependable, Resilient, Self-Initiating
- Outreach initiatives & Prevention Strategies
Certification
- NASM Certified Nutrition Coach
- OFNC (Online Fitness Nutrition Coach)
Timeline
Sr Systems Analyst
Pinnacle Home Care
02.2025 - Current
Online Fitness/Nutrition Coach
Gencity Fit
04.2022 - 01.2024
Talent Development & Technology Specialist
Family First HomeCare
05.2020 - 02.2025
Service Coordination Manager
Family First HomeCare
12.2018 - 05.2020
Client Services Manager
Bayada Home Health Care
11.2016 - 12.2018
Bachelor of Science - Pre-Clinical Health Sciences
University of Central Florida
Master of Science - Public Heath
University of South Florida